Review and challenge of the Royal Bank of Scotland's Intercompany process, including Balance Sheet and Profit & Loss reporting, to the relevant authorities, including the PRA, Chief Accountant's Department and to ensure a robust Intercompany process for the each Interim Management Statement of the bank's quarterly results.Responsibility for setting and communicating the Group's accounting policies for Intercompany and provide advice on issues, monthly reporting cycle queries and for ad-hoc enquiries. The role includes producing, analysing and reconciling data on a monthly basis. Reviewing and challenging the individual areas on their balances, and to reconcile the balances reported and then present these to Chief Accountant's Department, in order for them to review with the Finance Executive Committee. Working with and supporting financial control areas in order to improve their processes. As well as managing the day to day Intercompany process, I also reviewed current processes and procedures to see if any improvements could be made, hosted a working group session regularly to track process improvements underway, and to develop new ideas and frameworks for Intercompany. In addition, I ensured that my processes meet the requirements of the Sarbanes Oxley Act 2002 and support the assessment and management of operational risk. Over the past 2-3 years I have worked closely with both Internal and External Auditors in order to make improvements to the Intercompany process and manage the risks associated with the process. Previously within this same role, I had responsibility for preparing Supplementary Data Pack's on behalf on Chief Accountant’s Department, in order for franchises to utilise these for their monthly and quarterly reporting cycle's. This experience has helped me gain an extremely good knowledge of the change control cycle, and in addition Excel and Visual Basic.

Team Manager within Security and Fraud Operations, in a number of different fraud teams, including Customer Profiling, Uncleareds, Online Fraud and Fraud Notifications. Managing approx 15 clerical members of staff, including performance management, absence management, call coaching, quality checking, AYIC testing, recruitment, motivating and ensuring engagement within my team, cross skilling and training as well as communicating to all members of staff daily through huddles. Reviewed processes and quality measures within the team to drive process improvements and share best practices, proactively escalated and managed risk action plans as a result of these process reviews, and as a result of AYIC testing. I looked to identify and implement strategies to reduce risk within my team, and I managed any regulatory and business compliance responsibilities for my team.Collaborated with other departments on a daily basis, through various channels, acting as a communication channel ensuring information is cascaded up and down the line, keeping my team up to date on what is going on in the business and other areas of the Group. Strived to lead by example and to demonstrate the values, by delivering work and demonstrating behaviours to high standards. I also strived to identify trends or weaknesses in either our overall team performance and/or individual performance, providing feedback and supporting actions (for example training and development) if required.Managed a small Reconciliations team, where I verified the suspense accounts on a daily basis. Acted as a point of contact for help and assistance to other staff in the team.

Investigator into reported ATM frauds, key decision maker on the outcome of fraud cases. Involving investigation, communicating with customers, liaising with police and other areas of the bank. Supported major project to transfer operational work from Edinburgh to Farnborough and vice versa. Closely involved in training staff, and supported new team to embed the process. Began working in the Uncleareds Fraud process, where I took over the reconciliation and management of the suspense accounts for the Uncleareds team.I remained as Deputy Team Manager, often stepping up to assist my manager, and became heavily involved in a re-working of the Uncleareds process with Retail Financial Crime. During 2007, I sat and passed the Future Leaders programme, and as Uncleareds had now tripled in size, I applied for and received the promotion to Team Manager.

• Initially worked dealing face to face with customers, processing transactions, working as a cash teller, balancing my cash till, working with the team to reach our sales target whilst still providing the best possible customer service. • Became Deputy Branch Manager, and managed the branch in my manager’s absence or holidays, which included managing staff’s day to day activities and managing all risk and control elements. • Day to day responsibilities included, processing reports, opening accounts, ordering cash, reconciling the branch reserve, adhering to risk and control procedures, dealing with customer complaints and concerns, account transfer packs, fraud cases, and I also had charge of reconciling the branch’s suspense accounts. • Sole responsibility for managing the branch’s ATM, ensuring it was operational 100% of the time.• Seconded for a Team Leader’s position. Solely responsible for reconciling the branch’s suspense accounts, the branch reserve, supervising the voucher processing, and was responsible overall for the cash tellers and that the cash area met and adhered to risk and control procedures. • Supervised 6-8 members of staff on a day to day basis. Assisted with the overall branch cash reconciliation for the branch, supporting and coaching with this process.