Beth Fletcher Email and Phone Number
Beth Fletcher is a HR Officer at West Midlands Trains at West Midlands Trains.
West Midlands Trains
View- Website:
- wmtrains.co.uk
- Employees:
- 449
-
Human Resources OfficerWest Midlands Trains Aug 2023 - Present -
Supplier AnalystThe Aa Nov 2021 - Aug 2023As a supplier analyst my main responsibility is to monitor spend with one of our third party customers and ensure spend is kept within the yearly budget by collating spend data and doing trend analysis. Following completion of the trend analysis I will provide feedback and suggest process improvements. -
Customer Manager - Commercial DeploymentThe Aa Aug 2020 - Nov 2021I currently manage a team of 11 frontline agents who are responsible for deploying and managing all breakdowns for heavy/commercial vehicles. As the functional manager of this department it is my role to review and change processes in order to provide first class, efficient customer service.All aspects of absence management and disciplinary management for my team are my responsibility. -
Customer Manager - Prestige CentreThe Aa Jul 2017 - Aug 2020I was a customer manager in the Jaguar Land Rover centre at The AA. I managed a team of 15 front line agents who were responsible for sourcing replacement vehicles for warranty customers.As a functional manager it was my responsibility to ensure we were meeting all KPI's set by our external customer aswell as delivering world class customer service.As a customer manager I was also responsible for all staff management such as monthly appraisals, absence management, displinaries and HR admin. -
Service Quality ConsultantThe Aa Apr 2015 - Jul 2017As a service quality consultant I was responsible for managing customer service within my dedicated area. On a daily basis I would have to come up with tailored service for vulnerable customers aswell as mentoring frontline agents to ensure first class service started at first contact. -
Recruitment CoordinatorThe Aa Apr 2014 - Apr 2015I was part of a small recruitment team responsible for cv screening, planning in interviews, conducting phone and face to face interviews. As part od the recruitment piece I was responsible for all administrative aspects following a job offer including updating HR systems with salary. Whilst working as part of the recruitment team I was also heavily utilised for administration work across The AA, this included meeting minutes, pro forma's, invoices, equipment maintenance and management. -
Customer AdvisorThe Aa Apr 2013 - Apr 2014I started at The AA as a customer service advisor, responsible for dealing with queries from our outdoor resources.
Frequently Asked Questions about Beth Fletcher
What company does Beth Fletcher work for?
Beth Fletcher works for West Midlands Trains
What is Beth Fletcher's role at the current company?
Beth Fletcher's current role is HR Officer at West Midlands Trains.
What schools did Beth Fletcher attend?
Beth Fletcher attended Avado.
Who are Beth Fletcher's colleagues?
Beth Fletcher's colleagues are Ian Barclay, Thomas Pike, Samantha Evans, Paul Howes, Anthony Crump, Judith Painter, Urmila Sharma.
Not the Beth Fletcher you were looking for?
-
-
-
-
1matthey.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial