• Developed, implemented, and maintains the CSS Demand Planning & Capacity Management Model for the Global CSS Delivery business ($2.4B budget in FY16). This model is used by area and product business operations managers, CSS Finance, and the CSS Global Planning Team in the determination of CSS Executive Scorecard budget/forecast targets and FTE and vendor delivery headcount. • Model design is architected in a planning application (Prophix) which runs on a SQL Server platform and utilizes SQL Server Analysis Services. Model design and frequent redesign is based on the every-changing business requirements of the CSS Delivery organization which has experienced significant growth in recent years resulting in an organization that employs 8,000+ FTEs and 5,000 vendors across 60+ subsidiaries, and 18 core technologies.• The model supports annual budget, quarterly, and monthly forecasting activities and has allowed the Global Planning team to achieve high forecast accuracy. In FY14 and FY15, Premier reactive volume budget results were .8% and .4% variance to budget, respectively. • The role requires deep knowledge of the CSS business, its BI environment, and strong SQL Server and BI technology skills. Considered a subject matter expert on the core CSS Data Warehouse (Detego), actively serves on the CSS Data Governance Committee and the CSS Sprint Prioritization Committee, and oversees the change management of key MDM taxonomies in the CSS Data Warehouse. • Role requires excellent communication skills as there is frequent interaction and collaboration with global business stakeholders, finance representatives, IT professionals, as well as planning team members.• Award Winner – GPGP (Great People, Great Performance) Award - 2010, 2012

• Responsible for the delivery of product presentations to partners and customers at partner conferences, roadshow events, user groups, internal training events and web based demonstration sessions.• Developed sales and marketing tools to support partner sales and marketing related activities during a period of major product releases for Microsoft. These tools have included: o Virtual PC demonstration images for internal use and for partners including demonstrations for all Microsoft Dynamics partner images o Demonstration portalso Web-based demonstration serieso Provided customized demonstration scenarios for key customer prospects.• Products supported includes:o Microsoft Office PerformancePoint Server o Microsoft FRx o Microsoft Forecaster

• Responsibilities included the gathering of high level marketing requirements and enhancement requests and through extensive research, customer evaluation and existing product review, created detail requirements and specifications for new FRx products and versions. The position required intimate working knowledge of the company’s products and an understanding of the needs of the mid-market business customer.• Recognized as a subject matter expert in the field of accounting and accounting software and an advocate for the user and the user experience. The position required extensive collaboration with the development and product marketing teams in the delivery of product specifications and required knowledge of Microsoft user interface guidelines and standards for the development of screen designs and prototypes.

• Provided training, report design, and installation and implementation services to customers utilizing mid-market and upper mid-market general ledger accounting systems in various industries. FRx had two applications, a financial statement report writer, which interfaced with over 50 different general ledger accounting systems and a web-based budgeting and forecasting application. Position required approximately 75% travel, the ability to work independently, and the ability to communicate effectively with both accounting and IT personnel. • Achievements obtained during employment with FRx include:o “Top Trainer of 2000” Award based on student evaluations. Received an average rating of 4.7 out of 5.0.o Customer service rating of 1 (Far Exceeds Expectations) out of 5 on four annual evaluations. o Instrumental in obtaining NASBA accreditation of training classes for Continuing Professional Education credit. • Services provided include the following:o Installation and Implementation Services — Performed installations and implementations of FRx Reporter and FRx Forecaster products for clients in various industries. o Training Services — Performed on-site and corporate-sponsored training classes on FRx Report Design (Beginning, Intermediate, and Advanced), FRx Reporter Implementation and FRx Forecaster Implementation.o Internal Services — Provided assistance to internal departments including Partner Sales and Quality Assurance. Partner Sales engagements included performing presentations at Partner conferences, product demonstrations for prospective customers, partners, and resellers, and supervision of trade show booths. Quality Assurance engagements included the installation and implementation of beta code at beta customer sites and in-house testing of FRx products prior to beta and commercial release. These QA engagements required the use of effective communication skills to report code issues and product deficiencies.