Beth Franks Email & Phone Number

Selected in 2017 to manage 2 largest regions across 9 states in division for contractor/business invoicing; selected in 2020 to manage 4 regions across 13 states. Managed team of 16 analysts; oversaw auditing for completed installations/service work.o Managed projects for keeping proprietary invoicing database tool updated; formed cross-functional teams to acquire necessary information; conducted UTA, process documentation, and training. o Directed project to evaluate process mapping in invoicing database tool to verify validity as errors caused higher than acceptable percentage of manual changes. o Set goals for supervisor/team; led business partner onboarding, conducted reviews and check-ins with partners and employees; conducted weekly employee team-building sessions.o Participated in ENPs program, shared surveys, addressed concerns, and incorporated suggestions when possible. ACHIEVEMENTS• Promoted to lead new team; increased productivity by more than 40% with 20% decrease to headcount; improved processing time by 25-50%; saved over $1M in first year with streamlined process.• Built cross-functional team to improve invoice billing tool updates; maintained high productivity rate and averted 20% reduction in continuous workflow due to automation. • Led project of payment code mapping review to decrease manual corrections to invoices by eliminating errors and increasing team productivity. • Audited over 2M truck roll orders; created invoices totaling over $178M (2021); Audited over 2M truck roll orders; created invoices totaling over $180M (2022).

Managed multiple departments across several states, including contractor invoicing, direct sales teams and employee net-promoter services.o Documented processes, trained teams, and streamlined processes to improve processing time of payments, order entry time and payment collections. o Designed process to eliminate customer escalation calls over unreturned equipment charges. Immediate regional improvement led to process adoption enterprise wide.o Selected to help design, test, and launch new system to request complimentary, non-employee accounts: significantly reduced errors and improved team morale. ACHIEVEMENTS• Adopted new billing tool, improving processing time by more than 50% and accuracy by more than 15%.• Designed new process to reduce equipment issues, significantly reducing customer escalations and empowering reps; resulted in streamlined process that was adopted and automated by HQ and enacted enterprise wide.• Partnered with application development team to design and roll out new internal ordering system, increasing productivity by more than 40%. • Improved communication between supervisors and team members, enhancing call and order quality.• Completed over 1,000 aging orders (collections) in under 6 months, bringing accounts current and retaining customers.