Beth Gitau Email & Phone Number

Nairobi Kenya

* Welcomed guests and clients in friendly and positive manner. * Handled complaints and concerns of customers. * Provided bookkeeping of important files. * Met incoming customers with professional approach and provided friendly, knowledgeable assistance. * Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels. * Captured and processed client information, entering data into online systems for wider company use. * Delivered polite professional customer service to enhance business reputation through positive first impressions.

Nairobi Kenya

* Collaborated with the housekeeping team to ensure the cleanliness and tidiness of guest rooms, public areas and back-of-house spaces in accordance with hotel standards. * Performed daily room cleaning and turn down services, including making beds, changing linens and replenishing amenities to create a welcoming and comfortable atmosphere for guests. * Attended to guest requests promptly and efficiently, ensuring a high level of customer satisfaction. * Assisted in maintaining inventory of cleaning supplies and reported any maintenance or repair issues to the housekeeping supervisor. * Followed all safety and security protocols to maintain a safe and hazard-free work environment. * * *Assisted in orientation and training of new housekeeping employees.

Nairobi Kenya

* Handled high volume credit and cash transactions using point of sale(pos) systems efficiently. * Maintained high Productivity by efficiently processing cash, credit and debit payments. * Reconciled Pos system reports to identify and correct cash-handling errors and reduce discrepancies. * Processed payments by cash, cheque or card to complete transactions. * Coordinated assistance for customers special requests and service needs. * Issued receipts and required documentation for money transactions. * Prepared daily cash deposits to move funds to financial institution.