Beth Glidden Email and Phone Number

Provides leadership and strategic direction for our Trust-wide Quality Culture by promoting quality achievement and performance improvement throughout the organization. Acts as a consultant and advisor to management and employees to enable others to achieve improved performance. Specific duties include: • Responsible for strengthening the use of quality systems and tools such as the Baldrige Criteria for Performance Excellence, ISO Standards, Lean, and Six Sigma. • Design and deliver (or manage delivery) quality/tools training.• Design and implement processes for the sharing and deployment of best practices.• Support functional areas with process improvement initiatives/events.• Complete the annual Quality Assessment/Application and coordinate improvement priorities. • Oversee program management of the current ISO certification programs for water (QS 9001) and expand ISO standards (EMS 14001) to operating areas, as appropriate. • Develop internal expertise in the quality disciplines.• Advise management on improvement opportunities and incentive plans.