Client Services Manager
Pennsauken Township, New Jersey, Us
Developed my territory by marketing Bayada Nurses’ services to any referral sources, skilled nursing facilities, hospitals, rehabilitation center, discharge planners, social workers, case managers, and potential clients. Developed, managed, and grew my assigned case load. Built and maintained client relationships, employee relationships, and referral relationships with a high retention rate. Prepared plans for growth and marketing strategies. Forecasting and tracking new business coming into my case load. Effectively ensured that all CNA’s and nurses’ employed by our office are compliant with Bayada policies and with the Board of Nursing policies. Took new employees all the way through the hiring process from initial contact with the office, through interviewing, orientation, and their first shift worked. Placed ads online, spoke at local colleges, and developed relationships to ensure successful recruiting efforts. Maintained effective fiscal management of caseload. Provided direct supervision and support to the field staff within my personal clients as well as all clients for our office. Effectively processed employee payroll once a week; ensuring that it is complete in a timely manner and that all employees are properly paid. Effectively resolved employee problems with pay, scheduling, and compliance while remaining compassionate and professional. Effectively maintained a client’s schedule covering call outs and helping filling all open shifts.