Beth Guttendorf Email & Phone Number

Canton, MI, US

• Exhibit a comprehensive understanding of assigned accounts’ growth strategy, goals, commitments, policies, pricing agreements, and struggle points.
• Foster and nurture customer relationships while arranging, scheduling, and resolving issues.
• Drive on-time pick-up and delivery by efficiently organizing daily shipments, building orders, providing track/trace, and monitoring billing/collections.
• Direct the delivery of training to new employees on all aspects of the account(s) they will operate.
• Shape spot/contracted pricing through market/industry research.
• Attend and participate in high-level meetings with executives and department heads centering on the progress/status of ongoing projects, and upcoming initiatives.

• Engaged with account holders to determine their growth strategy, goals, commitments, policies, pricing agreements, and struggle points.
• Cultivated and strengthened relationships with new and existing customers while arranging and scheduling transport.
• Investigated and resolved inquiries, complaints, concerns, and other issues while serving as a company representative.
• Orchestrated daily shipments in the transportation management system software with a focus on consistent on-time pick-up and delivery.
• Enforced customer operational requirements by supervising order assembly, covering shipments, providing track/trace, billing, and collections.
• Interpreted market research to identify trends and define industry standards to inform spot/contracted pricing; educated customers as needed regarding relevant conditions and factors.

• Oversaw the day-to-day operations of the Onboard Diagnostics Fleet Durability & Mileage Accumulation Program, including the activities of 20 test drivers, inventory management, staffing and training, and scheduling.
• Inputted fleet analytics into the vehicle database; relayed trend line updates to engineering staff; compiled monthly status reports for submission to counterparts in California and Korea.
• Interfaced between test drivers and their contract house, engineering, and technician staff to record and diagnose nonconformances; discussed overall program status at meetings with upper management.
• Facilitated the hiring of new employees based on minimum qualifications for program success in partnership with a vendor contract house; streamlined onboarding and training to promote swift integration, high.
• Fielded and addressed outside group customer requests for mileage accumulation; liaised with alignment technicians prior to EPA emission testing.
• Updated departmental fuel usage and fuel pump registration, vehicle/license plate inventory, and quarterly audits to remain compliant with Hyundai’s Korea-based inventory and data system.

• Generated reports reflecting departmental fuel usage to confirm compliance in accordance with the State of Michigan liability tax on a monthly basis.
• Completed engine dynamometer efficiency tracking to support project management efforts.
• Coordinated the planning and execution of the annual fixed asset audit to ensure accurate inventory reporting.
• Tracked group budget status for presentation to management.

• Performed various business administration tasks, including schedule coordination and meeting minute documentation.
• Conducted quality assurance testing to determine whether software met minimum requirements.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: National Society of Leadership & Success (NSLS) MemberMagna Cum Laude

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Biology, General