Beth H. Email & Phone Number

Virginia Beach, Virginia, United States

Solely responsible for all recruitment and staffing needs to include interviewing, pre-employment screening, hiring, & onboarding. Researched, implemented, and manage new HRIS to digitize employee files and make HR processes easier. Serve as a mediator for employee grievances and conflicts, and foster a positive and inclusive environment. Manage all disciplinary actions and terminations in compliance with labor laws. Developed and manage employee evaluation process and coach best management practices. Develop and manage salary structures, benefits programs, and other compensation policies. Work with external vendors to provide benefits like healthcare, insurance, and retirement plans. Oversee payroll and ensure timely, accurate payments. Write, update, and enforce company policies and procedures, and communicate clearly to all employees and ensure they are followed consistently. Collaborate with senior management to align HR initiatives with business goals.

Virginia Beach, Virginia

Supported the Director of Operations in tracking monthly occupant reports and analyzing statistics, offering recommendations to enhance revenue. Provided insights to improve existing policies and procedures, authored new policies, and trained employees in their implementation. Offered ongoing coaching and feedback to ensure understanding and adherence. Regularly utilized Microsoft Word, Excel, Outlook, PowerPoint, and Adobe software to create presentations, manage data, draft internal communications, and correspond with customers and employees. Provided comprehensive support to all Property Managers, conducted site audits, and managed employee relations, including interviewing, hiring, disciplinary actions, and terminations. Oversaw employee scheduling, approved PTO requests, conducted performance reviews, and handled all in-house Protection Plan claims and procedures

Suffolk, Va

Develop new business and generate referrals from existing clients. Target client's needs, develop quotes and present proposal to generate sales. Service established clients through exceptional customer service and communication, and attempt to cross-sell as needed. Responsible for agency social media management through Facebook, LinkedIn, and Yelp. Perform all duties of Office Manager.

Chesapeake, Va

Held the Key Training Professional title, in which I trained all new employees on company policies and procedures. Achieved position through leading by example. Also managed a 458 unit property and maintained a high occupancy. Consistently attained low delinquency percentage by following collection practices and state laws. Top-notch sales performance with sales up 15% from previous year. Ensured smooth property operations with daily reports, constant communication with personnel and higher management, and followed up with maintenance vendors. Ensured safety protocols were followed by all personnel and helped coordinate monthly safety meetings. Promoted marketing through social media reviews to draw in new customers and maintain positive customer rapport. Coached and motivated teammates in sales and service.

Education record

Diploma With Honors