Beth Haley Email and Phone Number

Coordinating with our logistics, transportation, shipping, finance, and sales to assure the customers receive their product at the requested ordered amount and price. Enter customer orders and maintain orders throughout the “Order to Cash” process. (monitoring their credit limits) Contract balance financial true ups Processing credits and debits Managing fiscal year end Member of G.R.O.W. (Growing Olam Women) Will enter and/or assist with customer sample and… Show more Coordinating with our logistics, transportation, shipping, finance, and sales to assure the customers receive their product at the requested ordered amount and price. Enter customer orders and maintain orders throughout the “Order to Cash” process. (monitoring their credit limits) Contract balance financial true ups Processing credits and debits Managing fiscal year end Member of G.R.O.W. (Growing Olam Women) Will enter and/or assist with customer sample and technical document requests Proactively communicate and develop strong business relations with Customers, Business directors, Plants, Credit, Customer Finance, Carriers, Quality assurance, and Logistics.  Execution of required International shipping documents, letters of credit, etc.  Process deductions and claims and coordinate and expedite the collection or clearing of these deductions. Assist in creating and maintaining business processes and best practices Show less

Under the supervision of the General Manager, this key position is responsible for the overall performance and improvement of the Channel.A. QUALITY & PRODUCTIVITY Ensures that all Channel efforts are aligned to the goals of the Channel Directors but without compromising the company's own goals Ensures that all teams under the Channel are meeting agreed deliverables with clients as it relates to UPE, quality goals and turnaround time.B. COMMUNICATION Effective… Show more Under the supervision of the General Manager, this key position is responsible for the overall performance and improvement of the Channel.A. QUALITY & PRODUCTIVITY Ensures that all Channel efforts are aligned to the goals of the Channel Directors but without compromising the company's own goals Ensures that all teams under the Channel are meeting agreed deliverables with clients as it relates to UPE, quality goals and turnaround time.B. COMMUNICATION Effective communication and coordination with the teams, ADEC management and partners. Interface with clients via email, MOC or conference calls on the following topics: Staffing shortgage/attendance Volume increase or decrease Capacity of the team Overtime requests Any production-related issues Coordinates and communicates the needs of the Channel with the different Support groups in ADEC. Attends regular production management meetings and report operational issues and concerns. Cascade company-related information down to BPAs through meetings and discussions.C. PEOPLE MANAGEMENT Conduct performance reviews at frequent intervals and provide objective feedback and document progress. Monitors the progress of New Hires inducted into the team for any additional support that may be required. Identifies and assigns project to the newly-hired/transferred BPAs. Show less

 Escalate Issues to client management teams that would negatively impact delivery of data services to their customer.  Provide after hours on call support in order to successfully complete projects and manage service effecting issues Manage any Out of service condition that is caused by either order, sales or customer errors Establish and develop ongoing relationships with Executive Management to include participation in client visits, as well as, continuous updates on any issue… Show more  Escalate Issues to client management teams that would negatively impact delivery of data services to their customer.  Provide after hours on call support in order to successfully complete projects and manage service effecting issues Manage any Out of service condition that is caused by either order, sales or customer errors Establish and develop ongoing relationships with Executive Management to include participation in client visits, as well as, continuous updates on any issue at an executive level.  Take part in weekly reviews with leadership teams from the client in order to achieve quality performance, set priorities, reduce back-log, and effectively apply existing and newly developed processes.  Develop training materials and process guides to assist the ordering community during out of service conditions.  Act as a Subject Matter Expert during client transitions abroad. During the transition, I traveled abroad to train and develop a new group of ordering specialists. I continued to maintain current job functions as well as SME support after returning.  Coach and Mentor all new data ordering specialists.  Managed daily activities for all data specialist reporting to me, including balancing workload, absence management, coaching and disciplinary action if needed.  Provided Training opportunities to any staff that required additional assistance Completed reviews and appraisal yearly to identify each individuals strengths and areas the specialists required improvement.  Distributed customer’s orders to data OS’s based on current workload and OS background knowledge of products being ordered.  Worked as an interface between ordering sales and service management teams to ensure the highest priority was given to executive level issues, complaints or concerns. Reviewed all district or executive level issues with ordering team to reduce the number of customer complaints, delays, and service affecting issues. Show less