Beth Hansel
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Beth Hansel Email & Phone Number

Senior Vice President Customer Success - Retail, Hospitality, Transportation at First Advantage at First Advantage
Location: Holly Springs, North Carolina, United States 8 work roles 1 school
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Current company
First Advantage
Role
Senior Vice President Customer Success - Retail, Hospitality, Transportation at First Advantage
Location
Holly Springs, North Carolina, United States

Who is Beth Hansel? Overview

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Beth Hansel is listed as Senior Vice President Customer Success - Retail, Hospitality, Transportation at First Advantage at First Advantage, based in Holly Springs, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Beth Hansel.

Beth Hansel previously worked as Senior Vice President Customer Success - Retail, Hospitality, Transportation at First Advantage and Vice President, Customer Success - Retail, Food, Hospitality at First Advantage. Beth Hansel holds Bachelor Of Arts, Industrial And Organizational Psychology from Shippensburg University Of Pennsylvania.

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About Beth Hansel

Beth Hansel currently serves as the SVP of Customer Success leading and developing the Retail, Hospitality, and Transportation vertical strategies at First Advantage. Her mission is to retain and grow existing business while maximizing the customer experience for the company’s 35K+ customer base. Being a customer-obsessed and growth-driven leader has been essential to Beth’s accomplishments as a Customer Success professional. Her leadership supports organizational growth, team transformation and development, and working strategically with top clients to personally ensure their projects are well-executed.Beth is successful in providing strategic client direction, enterprise level negotiations, building and maintaining new and existing client relationships, and collaborating cross-functionally with integration engineers to ensure an exceptional client experience and deepened relationships.During Beth’s tenure at First Advantage, she has led multiple sessions at Collaborate, the company’s annual customer conference, in 2019, 2021, 2020, and 2022. Her sessions focused on Retail Screening and Program Optimization, WOTC, and Screening to support Diversity and Inclusion efforts. Beth’s a 2x President’s Club Winner, has driven an increase in revenue, customer retention, and her work has contributed to increasing the company's Customer Satisfaction score.

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Beth Hansel's current company

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First Advantage
First Advantage
Senior Vice President Customer Success - Retail, Hospitality, Transportation at First Advantage
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8 roles

Beth Hansel work experience

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Senior Vice President Customer Success - Retail, Hospitality, Transportation

Current
First Advantage

Atlanta, Ga, Us

-Maximizing an effective revenue pipeline strategy and effectively managing the process to create the scale of opportunities necessary to meet targets within the existing client base-Oversee the Vertical success by developing exceptional Senior Directors and Management talent -Build and maintain the capabilities and skills within the Success organization to help attract, develop, and retain the talent required to deliver a successful client experience-Utilize retention and upsell data and benchmarking processes in order to drive operational efficiencies-Lead 5-star rated sessions for our top 50-60 retail clients at Collaborate, our annual customer conference, on best practices, benchmarking, and optimizing programs-Spearheaded session titled “Screening + Diversity + Inclusion: A Powerful Combination”, informing customers how WOTC can positively impact DE&I initiatives

May 2022 - Present

Vice President, Customer Success - Retail, Food, Hospitality

First Advantage

Atlanta, Ga, Us

-Developed, and implemented a comprehensive strategy and operating plan for the Account Management organizations in a global, rapid growth environment-Increased the profitability of existing business and manage the strategic direction of assigned book of business for the Vertical(s)-Aggressively expanded revenue within the existing base clients-Exceeded standard business and sales metrics, including quotas, revenue growth, client satisfaction, and inventory workflow management-Transformed the current organization into a team of customer-centric and proactive trusted advisors that uses a solutions sales approach-Co-authored a whitepaper on how we helped a large Retail Chain Healthcare Provider save over $1M-Co-authored a whitepaper on how we helped IKEA reduce risk in their program by screening their contractor population

Oct 2018 - May 2022

Customer Success Director, Retail Team

First Advantage

Atlanta, Ga, Us

-Developed qualitative strategies and initiatives of the existing key clients and articulate the goals of their companies, including gaining an understanding of the performance metrics or KPIs that will be used to measure execution success-Continuously improved Customer Success operations and team management to drive margin and increase revenue

Sep 2017 - Oct 2018

Senior Customer Success Manager

First Advantage

Atlanta, Ga, Us

-Drove new logo, upsell, and cross sell opportunities to all customers. Increased revenue year-over-year-Provided customers with program feedback, industry best practices, and consultative support to achieve optimal program success-Developed strong expertise of global employment services, platforms, integrations, and operations

Mar 2016 - Sep 2017

Supervisor, Customer Success Analysts

First Advantage

Atlanta, Ga, Us

-Lead team of Customer Success Analysts to optimize KPIs, reporting, and analytics for Customer Success organization-Developed operational strategy and reporting dashboards to monitor the business and our products using best practices in data visualization and reporting tools

Apr 2015 - Mar 2016

Client Advocate

Choicepoint Employment Services
Jul 2006 - May 2008
1 education record

Beth Hansel education

  • Shippensburg University Of Pennsylvania
    Shippensburg University Of Pennsylvania
    Industrial And Organizational Psychology
FAQ

Frequently asked questions about Beth Hansel

Quick answers generated from the profile data available on this page.

What company does Beth Hansel work for?

Beth Hansel works for First Advantage.

What is Beth Hansel's role at First Advantage?

Beth Hansel is listed as Senior Vice President Customer Success - Retail, Hospitality, Transportation at First Advantage at First Advantage.

Where is Beth Hansel based?

Beth Hansel is based in Holly Springs, North Carolina, United States while working with First Advantage.

What companies has Beth Hansel worked for?

Beth Hansel has worked for First Advantage, Lexisnexis Risk Solutions, Choicepoint Employment Services, and Pinkerton | Corporate Risk Management Services.

How can I contact Beth Hansel?

You can use AeroLeads to view verified contact signals for Beth Hansel at First Advantage, including work email, phone, and LinkedIn data when available.

What schools did Beth Hansel attend?

Beth Hansel holds Bachelor Of Arts, Industrial And Organizational Psychology from Shippensburg University Of Pennsylvania.

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