Detail-oriented, reliable support professional with experienced in managing, scheduling, forecasting, and intraday activities in inbound/outbound and remote call center environments. Expertise includes strong eWFM and Avaya skills. Highly effective with time saving scheduling, analyzing and monitoring real time activities, and cost efficient Excel reporting. Self-directed; creative in finding optimal approaches and solutions to challenges; generous in going the extra mile in supporting and assisting team members and management. Consistently provides quality service while working in a fast paced team environment.