Beth Hetzel Email & Phone Number

Jacksonville, Florida

Senior Project Manager for IT Digital Marketing

Jacksonville, Florida Area ; Charlotte, Nc Area

• Project Manager for multiple initiatives in Global Technology and Operations, Fraud Technology, Electronic Channel/Customer Solutions, and Consumer Retail lines of Business totaling up to $25MM• Responsible for Financial Management for overall project spend including resource allocation for various initiatives within the Business Enablement and External Mandates Programs • Facilitated Project Planning Sessions for various teams prior to project kick off• Designed materials and planning agenda for teams accountable to review business plans and requirements for design development • Accountable for completing all project deliverables as well as consulting Business support teams to create Project Charter, Project Management Plan, Project Impact Assessments, Risk Review, Work Breakdown Structure, Resource Plan, Program Tool Updates, Tollgate Documentation, Critical Quality Measurements, Communication and Learning Plan, Employee Readiness Materials, Deployment/Implementation Plans, and Governance approvals• Required to work with application and business support teams to gather and complete required documentation for permit to build and permit to operate approvals prior to all new code delivery• Accustom to handling multiple tasks and tight deadlines with strong acumen for prioritizing work load effectively

Charlotte, North Carolina Area

• Managed Banking Center Sales and Operations • Accountable for Development/Coaching of associates, structured incentive performance and behavior management, Banking Center Control Review, scheduling forecast, Account opening procedures, and Customer follow up• Maintained administrative responsibilities for Banking Center sales, compliance, reporting, and marketing materials

Cleveland/Akron, Ohio Area

• Managed and developed the performance of sales associates in call center• Lead team to exceed monthly cash and credit card cross-sell goals surpassing 1 million per month• Prepared and analyzed reporting to identify call trends• Advisor for department projects requiring creative execution and problem solving• Participated in daily recruiting and second line interview for Customer Marketing team

Cleveland/Akron, Ohio Area

• Provided service and management assistance for various lines of business including Customer Service, Collections, Credit, and Customer Marketing• Responsible for ensuring all key objectives met for each business unit while exceeding individual and team sales goals