Beth Holman Email & Phone Number

Saint Petersburg, Fl, Us

Lincolnshire, Il, Us

• Lead business operational efficiencies within the global Customer Success and Services (CS&S) organization bridging together business goals with customer strategy (NRR, GRR, Cross/Up-Sell)• Own productivity improvement opportunities from conception to implementation, including customer success platform (Gainsight) program ownership (customer health, risks, renewals), increasing NRR• Build and manage customer lifecycle processes from sales handoff to customer renewal• Problem solve for CS&S org managing and identifying key business operation activities and continuous improvement requiring cross-functional alignment with Sales, Finance, Technical Support, etc.• Support strategic planning processes and own deliverables for QBR and financial planning, including budgets and performance standards for CS&S org• Enhance visibility and understanding of operational quality

Deerfield, Illinois, Us

Liaison between business functions driving transformation for business processes and customer experiences to meet annual financial goals and year-over-year growth• Oversee the design and operationalization of business capabilities, including commercial strategy, fleet management, facilities management, rental/logistics fulfillment (beds, parts and other hardware) and inventory forecasting – combined $400M+ revenue business• Plan and execute on strategic and operational transformation required for the quote-to-cash process resulting in faster new business conversion, accelerated revenue recognition, improved NPS scores and meetings quarterly/annual financial goals• Design, manage and measure organization level OKRs and KPIs, including global NPS• Provide thought leadership on large scale, cross-functional internal and/or client-facing projects and build optimal solutions to drive business strategy and growth• Partner with sales and service management in supporting day to day operational decisions, supply chain challenges, customer demand and go-to-market planning• Drive and support the strategic business planning process. Provide cross-functional teams and leadership with guidance, supported by analysis, on key strategic decisions• Indirect management of suppliers including contract pricing and supply forecasting

Chicago, Il, Us

Successful execution of operations strategy for newly formed digital health connected care business unit - ~$70M annual revenue with 15% and 22% YOY growth• Led multiple acquisition workstreams to integrate Voalte and Excel medical into Hillrom and meet acquisition targets• Serve as business leader for NPI ensuring customer experience and service readiness are setup for success• Designed training programs and strategies to the specific needs of impacted stakeholder groups based on change impact analysis• Oversaw revenue work order processes and accelerated revenue growth• Direct oversight of resource management and capacity planning including roll out of resourcing tool, best practices, skills tagging and KPIs• Indirect management of vendors, contractors, and service providers including forecasting and pricing – combined $50M revenue business• Project Management of IT initiatives managing system/tools replacement projects from discovery through implementation including launch of Mavenlink PPM system• Management of department regulatory compliance and SOPs

Sarasota, Fl, Us

Dynamic role that evolved extensively as the Company grew, exposing me to virtually every part of the business from customer implementation, new product launches, business operations, technical support, logistics and more.• Successfully developed enterprise professional services deployment model• Oversaw all aspects of client implementation services including participation pre-sale opportunities, customer deployment strategy and transition to support/customer success• Facilitated resource management including development of best practices, resolving barriers and KPIs• Served as customer Program Manager, driving customer outcomes by managing customer expectations through execution on strategic workflow design and mitigating project risks• Launched customer post-deployment workshop to evaluate project success and outline next steps driving sales and customer success/NPS• Developed and executed internal and customer-facing education strategies, content and facilitated across multiple work streams and teams• Provided data analytics and status reports to ELT for client and internal projects• Identified process and service improvement opportunities while driving growth and profitability from start-up to successful acquisition by Hillrom• Led process improvement, documentation, and process creation projects resulting in enterprise standard best practices and IT tools for project execution, training, and support (OpenAir PPM, SmarterU LMS and Zendesk Knowledge Base w/ Confluence integration)• Developed customer-facing implementation support material including how to’s, manuals, guides, and eLearning

Sarasota, Fl, Us

Sarasota, Fl, Us

• Customer relationship management and new sales generation• Liaison to clients assisting with effective and innovative marketing strategies• Meet and exceed monthly, quarterly, and special edition sales and revenue goals• Grow market share and build customer relationships• Complete projects within tight deadlines for multiple media publications

• Build relationships and provide service presentations in Lender and Realtor offices to generate new business and accelerate market share

Santa Ana, California, Us

As an Agency Representative my biggest priority was to work toward bettering company and personal relations with agents, lenders and realtors while pushing for company growth and expanding state wide market share by acquiring new business. ● Oversee and manage 150+ Attorney agents, title processors and business managers● Perform trainings with new agency staff members● Conduct trainings on new HUD/RESPA guidelines with all agency staff members● Increased statewide market share by 2 points● Responsible for sales budget with regular savings of 10-25%● Maintain records of client relations in company provided CRM Software ● Perform inventory and file audits dealing with highly confidential information● Plan and execute educational and entertainment events for agents● Provide education at seminars for small and large groups

B.A, Communication

A.A, Economics