Beth Hooper Email & Phone Number

Birmingham, United Kingdom

A valued and experienced member of a dedicated broker hub team in a fast paced environment. My job is to build and maintain relationships with the brokers and deliver excellent customer service. Since starting on the team I have gone above and beyond to rebuild relationships and to maintain our trust with brokers. Successfully dealing with a portfolio of claims resulting in retention of business. Duties:• To negotiate, settle or repudiate a portfolio of claims with policy holders and third parties. • Issue settlement payments and process invoices.• Ensure that all claims are being dealt with in accordance with the Financial Conduct Authority • Deliver training on customer service and company systems to team members.• Keeping up to date with all the company's products, services and procedures. • Directing requests and unresolved issues to other colleagues.• Maintaining up to date computer based files and administrative systems.• Promoting the company’s products and services to customers.

Solihull

As a passionate travel consultant I sell holidays, flights and hotel bookings to customers both face to face and over the telephone. Luxury, long haul and tailor made holidays are my specialist area and this can include arranging ancillaries such as car hire, insurance, car parking and activities. I have achieved admiral status for cruise sales and consistently hit or exceed my sales targets.Duties:• Dealing with customers on a day to day basis, both face to face and over the telephone. • Confirming the needs of the customer, aiming to exceed their expectations.• Use multiple computer systems to locate the correct opportunity.• Dealt with difficulties and mistakes in an efficient manner to ensure the customer was happy.• Confirm the booking and constantly look to up sell.• Meet specific team targets on a weekly and monthly basis.• My other duties included general admin work, completing and filing the post.

Birmingham, United Kingdom

• Dedicated claims handler for two major clients• Primary contact for a range of high profile trade customers• To negotiate and settle a portfolio of claims • Issue settlement payments and process invoices.• Ensure that all claims are being dealt with in accordance with the Financial Service Authority • Ensuring the policy holder has complied with the terms and conditions of their policy.• Prepare and dispatch corresponding paperwork to customers. • Investigate and consider risk to the company and the customer.• Taking new claims over the telephone and making sure all day one actions are completed• Take ownership of calls and dealing with any queries that may arise. • To build a good rapport with all parties involved making sure they receive excellent customer service

Birmingham, United Kingdom

• To be primary contact for a range of high profile customer within the motor fleet industry.• The negotiation and settlement of a portfolio of claims. • To arrange the provision of repairs to the insured and the third party vehicle, • To negotiate a settlement fees with customers• Deal with all claims in accordance with the Financial Service Authority guidelines. • To ensure the policy holder has complied with the terms and conditions of the policy, • To complete the necessary indemnity enquiries where it is not immediately possible to validate a claim.• Prepare and dispatch corresponding paperwork to customers. • Issue settlement payments and process invoices.• To negotiate ay disputed liability cases, utilising case law, police reports, Highway Code etc. in order to minimise the company’s losses.• To negotiate third party claims received and third party uninsured loss claims, including all heads of claim except personal injury.

Birmingham, United Kingdom

• Dealing with customers on a day to day basis, both face to face and over the telephone. • Confirming the needs of the customer and to their expectations. • Use various computer systems to locate the correct opportunity • To go above and beyond my duties to ensure that the customer was entirely satisfied • Confirm the booking and constantly look to up sell.• Meet specific team targets on a weekly and monthly • My other duties included general admin work, completing and filing the post, currency stock checks, window displays, and cashing up.

Nvq Level 2 & 3, Tourism And Travel Services Management

9 Gsces C And Above, Various