Beth Howard Email & Phone Number

Kentucky, United States

Hebron, Kentucky, United States

Louisville, Kentucky Area

• Directed multi-functional facility’s operating budget, production execution, building maintenance, safety program, strategic vision, and annual operating plan • Supervised all facility department functions: call center, maintenance, logistics, equipment manufacturing, product distribution, new store set down, machine parts inventory and supplies • Developed and implemented scalable processes to support 200% new store growth • Direct manufacturing process for repair and refurbishment of optical lab equipment for 900 optical labs across North America, achieving 98% same day equipment availability • Implemented flex cell production improving repair cycle times by 20% • Successfully implemented production and inventory software, Megamation, retiring 20 year legacy system • Led development, performance management and staffing of more than 60 direct and indirect reports• Reduced obsolescence inventory by 25% in equipment parts inventory

Cincinnati, Oh

• Supervised Call Center supporting in-store equipment troubleshooting and maintenance for over 900 North American optical labs, reducing lab downtime by more than 60% • Managed Logistics for North American optical lab equipment transport including carrier performance and relationship management • Directed new store set down and transportation for all optical and sun brands at 99% on-time • Managed brand partnerships and relationships across all sun and optical brands, Oakley, Lenscrafters, Sunglass Hut, Target Optical, Pearle and Luxury brands• Managed frame product recall, UPC sort and repair operations• Led product inventory/distribution for non-profit’s international vision clinics

Erlanger, Kentucky

Transportation Manager, Service Contact Center - NA & Europe ▪ 2009–2013• Managed international Contact Center servicing over 3000 stores, more than 50 3PL locations, 6 distribution center campuses and multiple brand support teams across North America and Europe• Transportation Brand Manager for store operations and inventory planning teams managing delivery initiatives, service inquiries and network changes• Managed staffing and development for 17 team members including leaders of othersTransportation Manager, Methods & Programs ▪ 2007–2009• Managed of cross functional initiatives including network optimization and enhanced delivery methods• Developed and executed processes for mass implementation model of Unassisted Delivery Program• Managed 3rd Party provider relationship including program marketing, implementation, and cost structureTransportation Manager, Line haul Carrier Relations & Service Solutions ▪ 2006 – 2007• Managed relationship with line haul carriers including performance and lane allocation• Created Service Solutions team to proactively monitor line haul service from pick up to delivery• Developed dedicated carrier program to secure capacity at low cost in high demand marketTransportation Manager, Systems Solutions ▪ 2004 – 2006• Managed transportation finance analysis for brand requests and network changes• Managed analysis of transportation network changes through network modeling softwareTransportation Super User, Project Business Lead ▪ 2002 – 2004• Managed system configuration for cross functional project centralizing and automating line haul planning with implementation of planning and optimization i2 Technologies softwareTransportation Supervisor, Line haul Planner ▪ 2001 – 2002• Line haul Planner from vendor and deconsolidator to 5 Distribution Center Campuses