Primary role — Technical and user support for legacy Ivie systems, Ivie Versions and Store Profiler, for multiple clients, teams, and vendors. Managed online ad distribution until handoff in 2022 to another Quad team.System Transition role — Worked with Advertising Event Management System (AEMS) product owners. Established requirements for AEMS to support workflows for legacy Ivie teams. All teams successfully transitioned. QA / Test Role — worked with product owners, developers, tech support, and other team members to create Agile user stories, test plans and test cases. Executed alpha and beta testing. Participated in Agile Scrum, Grooming, and Sprint Planning in leadership and team roles.*Note to the Primary and System Transition roles:I also collected a lot of data and performed gap analysis to document the functionality for Ivie Versions that would not be covered by the AEMS development that was focused on Media. Other teams using Ivie Versions were informed through that gap analysis of workflow steps that would be impacted by the transition of Media to AEMS and the eventual retirement of Ivie Versions. Most were then able to work with leadership to determine appropriate paths forward for their particular function and needs. Also collected data and provided it (with documentation on its purpose) to those involved with new development for systems where that data and functionality might be housed.

• Co-led System Design for Ivie Versions, supporting client services, media services, and print management for delivery & distribution of printed circular ads. Became Product Lead in 2019.• Co-managed third-party offshore development team. • Developed requirements and managed phase adding online ad distribution functionality to Ivie Versions.• Conducted system test for Ivie Versions, generated problem reports and ensured fixes worked properly. Coordinated beta testing by onsite users.• Designed naming conventions for ad files and format configurations to standardize terminology and reduce error risk.• Supported system deployment. Transitioned teams from manual processes to system use and provided follow-up training and tech support.• Lead trainer and primary tech/user support for all users of Ivie Versions (internal and external). Training delivered in-person and remotely. • Continued to manage online ad distribution.In 2019, began working in a hybrid model. There were four of us in the Systems team and each of us would be in the office one week of every month. By April of 2020, we all worked remotely 100% of the time. That continued through the pandemic and the rest of the time I worked at Ivie / Quad.Ivie was acquired by Quad/Graphics in 2018. Our titles technically show having changed in November, 2018. However, our systems team was not organizationally changed until January 2020 when the team manager had moved to a different role and the three of us who were Systems Analysts were dispersed to established Quad/Graphics teams within the Enterprise Business Solutions, Client Technologies part of the organization.

• Liaison between premedia production and software development. Specified requirements for new system to support circular production processes across multiple clients, departments and vendors. This became Ivie Versions.• Continued responsibilities I had in my supervisor position prior to this promotion.

• Team Lead for client eCommerce program. Received and processed item data, collected assets, and provided automated buildout of individual mods delivered to the eCommerce site. Managed overall workflow.• Project Managed and Supervised multiple projects from multiple clients using automation to facilitate page builds for advertisements, circulars, catalogs, and other printed collateral. • Continued management of online ad distribution. Expanded scope to include data extraction from ads to a cloud storage repository for client’s loyalty and allowance billing teams.

• Developed processes and standardized templates for documenting printed ad versions. Time for this activity reduced from 2 days to 4 hours. Facilitated acceptance of approach across all Ivie teams, clients/divisions, and vendors.• Developed workflow for post-print processing of ad files to repurpose them for use by analytics and online publication vendors. This began the program for online ad distribution.• Member of cross-functional team developing requirements, deploying, and supporting new project management system (Recon)

Analysis of processes; workflow development & documentation; SOP development & documentation; contributor to requirements development for tools/systems and their usage both internally and externally; interface with client contacts as needed for process analysis and workflow development; development, design and maintenance of Ivie's SOP documentation and Policies site; design of visual materials for the Operations team; strategic process analysis.

I supervised the coordination team for catalog production. This team was comprised of 4 employees plus an additional 2-8 temporary employees. The team was responsible for the production coordination of catalogs and other materials produced for a major office supply distributor. Projects ranged from 4-page flyers to 1600-page annual catalogs with typical projects being quarterly 200-400 page catalogs. Responsible for timely coordination of incoming work being distributed to production artists, facilitating interactions with proofing and prepress departments and assisting with resolution of technical issues with the automation team. High level of client interface to work through production needs and issues. Projects were consistently delivered to press on time, efficiency and organization of the department were improved and methods to more easily track work were implemented. My team functioned very well together and always stepped up to meet new challenges.

I transferred from the Production Department to the Prepress Department within Ivie. I am currently learning a great deal in my new position and priming the prepress work for a large catalog project. I am looking forward to expanding my knowledge in this role. Assigned to special project with production to create method for pulling sign data from client data provided to build monthly catalog. Developed method of analyzing and pulling data to be parsed for constructing automated build of shelftalker signage. Major retailer with 2000+ stores in North America. Project resulted in kits of 600 - 800 signs added to each store's monthly kit.

I was promoted from Production Artist to Production Supervisor in June 2008 and given responsibility for the Signage Group. This group is primarily responsible for generation of price point signage for various clients, based upon the input from the weekly ads for those clients. The position involved supervision of up to 4 employees as well as 1-4 temporary contractors brought in for special projects. Additional duties involved automation of InDesign sign generation processes, template design/maintenance, SQL database interactions, direct interface with Client contacts, regular interaction with Ivie Client Services, Proofing and IT departments and ongoing work to improve efficiency and minimize errors. Aside from instore signage for multiple grocery retailers, major retailer with 600+ US stores weekly signage program resulted in ~3500 master signs per week, translating to an average of approximately 300,000 printed signs distributed per week. Increased efficiency in production, reduced proofing time required, reduced number of production revisions, and reduced number of issues with the "print stacks" received by the print vendor.

My first position with Ivie was as a Production Artist. In this role, I received job details from Client Services to create or modify pieces related to client ads, circulars, POP displays, collateral identity materials, brochures, magazines and a variety of other forms of advertising or marketing materials. I worked closely with the Creative Directors and Art Directors as well as the Design Team to implement or produce their designs from oral, written or sketched direction.

Reported to Department Head. Tutor, Design projects for department and instructors.

Lab assistant, Tutor, Design projects for department and instructors

Worked with various clients:• Leadstream (design project contractor)• Tracy Locke / The Launch Point (design project contractor)• Dr. Juanita Austin (photo/newspaper restoration projects)• Mr. Tom McIntire (large maps restoration project)• Desbytree (graphic design group)• A Bunch of Short Guys (ABOSG is an animation/digital video group)• Industry Giants 2005-2007 (conferences sponsored by ABOSG)• GUILD (a graphic arts society)

14th Street Gallery opened its doors to the public in August of 2003, offering Plano a new option for arts displays, photography, digital photo restoration and archiving, framing/display and fine art printing. I worked directly with gallery owner/operator Gabrielle Pruitt as an independent contractor performing a variety of functions:Photo Archiving and Restoration: Scanning and retouching of photographs, digital restoration of old/damaged photographs, development/maintenance of gallery and customer photo archives.Printing/Display: Preparation and Printing of supplied artwork on various substrates for large format giclee printing of fine art and photography. Assisted with matting and framing of customer and displayed art. Show preparation and display of hung art as well as multimedia electronic display.Tech Support: planning, initial installation and continuing maintenance of the gallery's network of computers, printers and other devices.

Nortel, Product Line Manager, Wireless Systems Connectivity: 2000-2001BNR, Individual Contributor, Wireless Systems Test/Integration: 1997-2000BNR, Senior Member Scientific Staff, Wireless Systems Test: 1995-1997BNR, Member Scientific Staff, Wireless Systems Test: 1993-1995Started at Bell Northern Research (R&D portion of Northern Telecom prior to realignment of all parts of the company under the umbrella of Nortel Networks). Initially a Member Scientific Staff, Wireless Systems Test, I was promoted to Senior Member Scientific Staff, and later to Individual Contributor, Wireless Systems Test. Primary focus on system-level test and integration for commercial cellular telecommunications systems. Key Achievements: 1. Became SME on system translations. Created course materials and delivered classes for corporate training center.2. Represented BNR on industry association committee for development and test of a specific network protocol.Moved to customer-facing business role as Product Line Manager (PLM) for Wireless Systems Connectivity, serving clients in the US, Europe, and parts of Asia. Key Achievements:1. Received excellent reviews from clients and leadership.2. Selected as PLM to liaison with British Telecom and Spanish provider Xfera Móviles, S.A.U., for specific Nortel 3G products/projects.

Group/Lab Manager: 1992-1993Senior Systems Integration Engineer: 1989-1993Product Manager: 1991-1993Installation Engineer: 1990-1992Proposal/Program Engineering: 1990-1993Project Engineer: 1989-1993Test/Integration Engineer: 1987-1989Note: Any questions regarding overlap of these positions may be addressed in conversation.Electrospace Systems, Inc. (ESI) was a developer and manufacturer of both secure and non-secure telecommunications equipment targeted to US Military and US Government Agencies. ESI was acquired by Chrysler Corporation in 1987 to partner with its Gulfstream organization to work on aircraft modification projects for both commercial and defense contracts. ESI retained its individual corporate identity until it was later sold in 1996 to Raytheon.Highlights:• Lead onsite installation team for a network of telecommunications systems for US Military joint bases and selected government agency sites. Worked with ESI installers, US Military liaisons, US Government liaisons, and onsite military teams with members of various ranks to get systems installed while maintaining the secure environment and integrity of the site. • Systems Integration and Customer Acceptance Tests for multiple government and military projects. Managed systems for multiple projects through manufacturing and assembly on the systems integration floor. Lead a team of 2-5 technicians preparing systems for Customer Acceptance Testing.• Performed Customer Acceptance Testing with customers, typically members of the US Military or a Government Agency.• Assisted with proposal writing for bids to win US Department of Defense contracts.• Managed Lab used by 25 engineers and technicians working in software development.

Test/Integration Engineer: 1985 - 1987Hardware Design Engineer: 1983 - 1985Began my employment with TI at their Forest Lane location in Dallas, TX. Team later moved to the new radar division facility in McKinney, TX.Hardware design and test for radar units used on military jets and helicopters. Pre-production redesign of processor unit for manufacturing efficiencies. New design for optical drive mapping unit for new radar and aircraft in development.