Beth Hunter Email & Phone Number

Tempe, Arizona, United States

I Led operational teams to deliver excellent guest experiences and employee satisfaction while maintaining budget control. Responsible for all aspects of guest impressions, satisfaction, and services. Delivered superior customer service while reducing operational cost and increasing company profit. Coordinated highly detailed day to day rooms operations. Maintained budget expectations while delivering high quality service. Scored in the top 10% year after year in customer service assessment. Streamlined processes in the rooms departments to ensure best practices were constantly being applied, increasing efficiency and productivity. Coordinated and detailed all meetings and conventions with sales and conference service managers to assure the highest level of guest satisfaction was achieved and maintained. Optimized room profit margins, consistently reaching or exceeding goal levels of 75% - 80%. Interviewed, hired, and trained all staff members, strengthening skill levels and competencies to improve the guest experience, while increasing employee morale. Tracked and handled ongoing guest problem resolution leading to high levels of satisfaction.

Mesa, Arizona, United States

Responsible for all aspects of guest impressions, satisfaction, and services. Opened and defined service standards, along with other team members for this new 263-room hotel. Executed the details and organization for the Front office and Guest Service Departments. Developed training guides and procedures for the rooms department, streamlining hotel operations. Controlled costs and instituted techniques contributing to overall profitability.