- Developed and managed comprehensive KPI reporting through CRM, Excel, and Power BI- Delivered deep-dive analyses of marketing campaign performances.- Provided recommendations to improve conversion, identifying and reducing frictions in customer paths.- Managed Google Analytics, Google Ads, SurveyMonkey and Feathr (digital retargeting) strategy and implementation.- Implemented and trained staff on Customer Insights-Journeys as an email platform.- Managed CRM to maintain… Show more - Developed and managed comprehensive KPI reporting through CRM, Excel, and Power BI- Delivered deep-dive analyses of marketing campaign performances.- Provided recommendations to improve conversion, identifying and reducing frictions in customer paths.- Managed Google Analytics, Google Ads, SurveyMonkey and Feathr (digital retargeting) strategy and implementation.- Implemented and trained staff on Customer Insights-Journeys as an email platform.- Managed CRM to maintain data integrity, manage membership renewal process, and stay up-to-date on features and best practices.- Served on IT Steering Committee to ensure our organizations business practices were effective and cost-efficient. Show less

- Performed data analysis to guide business decision making- Managed IT and CRM projects- Facilitated large projects for a website redesign, Google Analytics and Google Ads implementation- Created standard and ad-hoc reports

- Managed membership renewals and retention schedule- Managed NAPB (National Association of Plant Breeders) renewals, ad hoc reporting- Managed NAPT (North American Proficiency Testing) Program lab renewals, reference item orders, and committee business- Performed data analytics and reporting for Membership department

- Managed career placement website- Handled customer service inquiries via phone and email- Collaborated with executive leadership to ensure 100+ committees were filled- Assisted community and division leaders with elections and annual reports- Learned HTML to be able to update company website

- Recruited and trained new volunteers - during my tenure I increased volunteers by 350%- Updated website content, program guides, and process documentation- Surveyed volunteers to improve participant satisfaction, started a recognition program- Oversaw educational programing - after-school club and summer camps- Implemented new volunteer programs targeted at children (reading) and adults (running)- Managed program inventory

- Cared for dogs, cats, and small animals in the facility by providing food, exercise, and a clean environment- Advised clients during adoption process- Provided customer service via phone, email, and in-person communication- Evaluated dog behavior for adoption placement

- Cared for animals in the facility by providing food, water, enrichment, and a clean environment (Gray wolves, elk, baboons, vervet monkeys, bobcats, and more)- Kept daily health records- Communicated with staff members on a daily basis- Educated zoo visitors on animal behavior, care, and more

- Cared for Maned Wolves, Mexican Gray Wolves, Red Wolves, and Coatimundi by providing food, water, enrichment, and a clean environment- Monitored health and behavior to report to veterinary staff, including a babesia outbreak which claimed the lives of several wolf pups- Followed USDA and AZA regulations regarding diet preparation, contact with animals, maintaining enclosures, etc.

- Cared for animals by providing food, water, enrichment, exercise, and a clean environment (cats, dogs, rabbits, horses, goats, chickens, and others)

- Handled and presented live animals for daily public shows for children and adults of all ages- Assisted zoo keepers with diet preparation, enrichment provision, behavior observation, and exhibit maintenance while following AZA and USDA regulations