Beth James Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Overseeing continuous improvement and ongoing business operations, primarily through system implementation and management.

Melbourne, Australia

Managed multiple teams within the Operations department at Hampers with Bite, across the Customer Service, Corporate Invoicing, and Corporate Order Processing teams.During our peak e-commerce season this involves managing a team of 40-50 people within multiple locations, handling escalations, and onboarding for staff and new clients. During off-peak seasons there is a strong focus on projects regarding process efficiencies and overall change management, managing a team of 6-10.

Melbourne, Victoria, Australia

Began additional role in sister company in January 2020, creating long-term relationships with ongoing clients.Snacks With Bite formally merged with Hampers With Bite after the acquisition by ASX listed company Pental.

Bristol, United Kingdom

Assisting the development of new propositions from an operational perspective, and change management within the Customer Operations department.

Seconded to the Client Set Ups team to optimise workflow management and prioritisation, streamline processes. Acted as SME on internal continuous improvement projects regarding AML review.

Rowan Dartington is an independent wealth manager which offers a broad range of portfolio management services, specialising in advisory and discretionary investment management. Delivering professional and personal support to clients, IFAs, Partners of St. James's Place, and liaising between "front" and "back" office to proactively resolve issues and answer any queries.

Bristol

Assisted on a review of historic investment advice by checking customer files and contacting customers to discuss their experiences, and then updating records accordingly.After 4 months on the project I moved to cases in which the customer had a complaint regarding investments, and then onto a review of closed complaints.

Bachelor’S Degree, Psychology, First

Activities and Societies: Dissertation studied the difference in inter-hemispheric transfer times between left- and right-handed people.

Education record