Beth Jeffries Email & Phone Number

- Responsible for excellent delivery of MI services- Develop and manage medical information professionals to support the delivery of high quality and efficient services on a global scale- Develop and implement documentation and processes to ensure effective delivery of services- Conduct client meetings, audits, training, and other sessions as necessary- Day to day planning to ensure continuity of service, staffing, and development of staff through mentoring and coaching

- Provide high quality Medical Information service while fostering strong client relations and client satisfaction- Supervise projects and medical information specialist teams- Respond to escalated calls from call center specialists. - Develop working instructions and SOPs for client projects.

- Serve as an internal resource for call center staff and external liaison to clients- Receive, document, and respond to verbal and written medical information requests- Respond to escalated calls from call center specialists- Assist with creation of client working practice documents- Identify and document adverse events and product complaints

Overland Park, Ks

- MI lead for multiple clients, responsible for facilitating processes between ProPharma Group and the client, training colleagues on client procedures, writing and updating project scopes, and leading meetings with the client - Communicate medical and safety information in response to unsolicited requests from healthcare professionals and consumers, providing responses verbally and in writing. - Intake details about adverse events (AE) and product quality complaints (PQC) from reporters for documentation and processing. - Evaluate and interpret medical and safety information from various sources. - Provide after-hours pager coverage on a rotated basis.

Overland Park, Kansas

- process and verify prescription medications- deliver immunizations- counsel patients on OTC and prescription medications- converse with other healthcare professionals regarding the patient care

Overland Park, Ks

- enter and dispense prescription medications- counsel patients on the correct use of their over-the-counter and prescription drugs- call doctors and insurance companies- administer vaccinations and MTM services