Beth Jespersen, Cta Email & Phone Number

Lansing, Mi, Us

Lansing, Michigan, United States

Lansing, Michigan

• Directs the day to day management and administration of the Customer Relationship Management (CRM) system. DBA Administrator, Network Server Administrator and serves as liaison to Managed Services IT helpdesk provider. • Coordinates the CRM database information and reporting system. Provides final review and edits of all CRM reports. Plans and supervises data/formula input and changes to the information system to ensure integrity of CRM reporting. • Responsible for maintenance &… Show more • Directs the day to day management and administration of the Customer Relationship Management (CRM) system. DBA Administrator, Network Server Administrator and serves as liaison to Managed Services IT helpdesk provider. • Coordinates the CRM database information and reporting system. Provides final review and edits of all CRM reports. Plans and supervises data/formula input and changes to the information system to ensure integrity of CRM reporting. • Responsible for maintenance & acquisition of all IT-related hardware and software including, but not limited to, servers & workstations, printers, copiers, telephone systems, video surveillance systems and security systems. • Comprehensively cross trained on financial procedures for back-up for certain daily financial procedures in the absence of the Vice President of Finance and Administration. • Internal auditor for monthly financials, as well as, quarterly room night booking audit reports. • Developed training materials, implemented a training plan and launched member events and trained the active hospitality members on the CRM Database's online member portal (Extranet). This includes an extensive on-going training plan and events for the local hospitality members of the Greater Lansing CVB.• CRM User Group Member (2-year term: 2018-2019) to develop and test the new CRM/DMS system in beta and assist in developing better database and processes a within the new improved DMS.• Certified Simpleview CRM Mentor in Meeting Sales and Certified Simpleview CRM Mentor in Member Partner. Show less

Lansing, Michigan

• Responsible for all administrative functions for Vice President of Business Development.• Serve as the sales department’s point of contact for Simpleview (CRM Database) and all its functionalities• Assist the sales team with in creation and enhancements of measurement reports, including the monitoring of the CRM Database; as well as, month end reports. • Train every member and hotel partner on CRM Database’s online member portal.• Provide clerical support to all Destination… Show more • Responsible for all administrative functions for Vice President of Business Development.• Serve as the sales department’s point of contact for Simpleview (CRM Database) and all its functionalities• Assist the sales team with in creation and enhancements of measurement reports, including the monitoring of the CRM Database; as well as, month end reports. • Train every member and hotel partner on CRM Database’s online member portal.• Provide clerical support to all Destination Sales managers and Sports Authority; including but not limited to: travel arrangements, coordinate meetings and events. Prepare and distribute client proposal books. • Plan logistics and meeting minutes for the monthly Partner meetings and the Lodging Advisory Board Meetings.• Responsible for professional written and verbal communication with clients, members and a community partners.• IT Committee representative and Merchandise Committee representativeVISIT #LOVELANSINGThe Greater Lansing CVB focus its sales strategies in areas that will add value, and revenue growth to the respective sales efforts of our hotel partners, and is dedicated to bringing visitors and meetings/conventions to the Greater Lansing area. I am responsible for all administrative functions for the entire sales department and am Simpleview (CRM Database) liaison for Sales Department and Vice President of Business Development.I plan monthly partner meetings and social networking events for our clients.If you are looking for any hotel accommodations or meeting facilities in the Greater Lansing area, please contact me! I can help! Show less

Recruitier for Office Team. Specializing in administrative staffing.

Recruited talent and maintained client relationships for temporary staffing.

Lansing, Michigan, United States

Managed daily operations for the Front Office of Radisson Hotel.• Managed day to day operations of a 256 room convention business hotel in downtown.• Raised guest service scores and maintained inspections, to receive the Presidential Award for 2007.• Increased and maintained the guest service scores over the past few years, after focusing on customer satisfaction.• Awarded #1 front desk operations for entire WHI organization for year 2010• Coached monthly front office… Show more Managed daily operations for the Front Office of Radisson Hotel.• Managed day to day operations of a 256 room convention business hotel in downtown.• Raised guest service scores and maintained inspections, to receive the Presidential Award for 2007.• Increased and maintained the guest service scores over the past few years, after focusing on customer satisfaction.• Awarded #1 front desk operations for entire WHI organization for year 2010• Coached monthly front office meetings for front office staff• Human resources responsibilities such as: interviewing, training, and all disciplinary write-ups. • Developed on-going employee growth for each entire front office associate• Created a Front Desk manual including policies and procedures, and standard operating procedures for all functions at the front desk• Scheduling of all front office employees: reservations, front desk, and supervisors• Ordering of all front office supplies to maintain smooth daily operation• Balance daily housekeeping discrepancy reports• Gold points plus supervisor, Radisson’s loyalty program.• Brand Champion for Radisson Hotel and WHI.• Certified Yes I Can! Trainer Show less

Daily operations of the front office of a 500 room ocean front resort.

Bachelors, Hospitality Business

Ba, Hospitality Business

Activities and Societies: Casino Night fundraiser Dean's Honor roll Meeting and Event Planning TA

General Studies

Activities and Societies: Water Polo, Yearbook

Bachelor'S Degree, Hospitality Business