As a Program Manager for Consumer Lending Enablement, I lead strategic initiatives designed to propel the broader consumer lending team towards significant growth in market share, elevated client satisfaction, and enriched client relationships. My role encompasses:- Strategic Leadership: Spearheading strategic projects and initiatives that align with the company’s objectives, driving growth and enhancing the overall client experience in the consumer lending sector.- Market Expansion: Developing and executing strategies to expand market share, identifying new opportunities for growth, and ensuring our offerings meet the evolving needs of our clients and community.- Client Satisfaction: Implementing programs and processes aimed at improving client satisfaction, ensuring that our services exceed client expectations and foster long-term loyalty.- Relationship Building: Strengthening and deepening relationships with clients, partners, and stakeholders, fostering a collaborative environment that supports mutual growth and success.-Community Engagement: Addressing the lending needs of our community through tailored programs and initiatives, ensuring that our services contribute positively to community development and financial well-being.- Regulatory Compliance: Ensuring all initiatives and programs adhere to regulatory requirements, maintaining the highest standards of compliance and ethical conduct.- Performance Metrics: Establishing and monitoring key performance indicators to measure the success of strategic initiatives, making data-driven adjustments to optimize outcomes.With a focus on impactful change and a commitment to excellence, I am dedicated to driving the success of our consumer lending program and contributing to the overall growth and success of the organization.

In my role as the Fair Lending Strategy and Initiatives Manager within Community Banking and Lending, I lead the charge in shaping and executing strategic initiatives to drive growth. With my deep expertise in financial services, I intersect with cross-functional teams, analyze market trends, and craft innovative strategies aligned with the bank's overarching goals. As a visionary leader, I thrive on fostering collaboration, navigating complex projects, and ensuring the seamless implementation of strategic initiatives within the ever-evolving landscape of community banking and lending.

Community Lending Strategy and Performance Execution

Manage team of Mortgage Loan Officers with a specific focus on sales, quality and customer service. Manage connections with several business partners in order to increase scope of customer interactions within the bank. Develop individuals within the MLO role at various levels of experience to excel in their role. Remain flexible in an ever changing environment in order to develop associates for consistent, long term success.