Beth Joson Email & Phone Number

San Francisco, California, US

• Promoted from Staff to Lead Technical Writer.
• Lead content strategy for MuleSoft Trailhead content created by the Content Experience team.
• Produce multiple content types, including developer docs as code in AsciiDoc and GitHub, admin docs in DITA format using Oxygen and Perforce, and Trailhead badges using the Trailhead platform.
• Write content for emerging products.
• Lead multiple initiatives to enhance content and improve customer experience.

San Francisco, California, US

• Write documentation for MuleSoft Anypoint Platform using AsciiDoc.
• Collaborate closely with the engineers and the rest of the product team to understand new features and stay aware of changes made from sprint to sprint as part of the agile development process.
• Write and validate procedures by testing the features in the product.
• Work closely with the UX designers to give feedback on UI text and informational messages.
• Participate in team initiatives to improve our customers' experiences with our products and the supporting content.

Milpitas, California, US

• Wrote documentation for FireEye cybersecurity products, including network, email, malware analysis, file, and endpoint security software hosted on hardware/VMs and cloud/SaaS.
• Authored topic-based content in Madcap Flare, including deployment guides, administration guides, user guides, release notes, and online help. Led the in-progress migration of the documentation to Paligo.
• Wrote for a global audience and worked closely with the in-house translation team.
• Tested Web UI and command line commands on Linux-based appliances to write detailed procedures.
• Gathered and clarified information from Jira tickets and functional specifications. Persistently communicated with engineers, QA, and other subject matter experts to complete content and solicit reviews and approval.
• Worked with Engineering management, program managers, and cross-functional teams to determine documentation priorities.

San Mateo, CA, US

• Wrote documentation for rapidly evolving software products developed in an Agile development environment, including products for release management, deployment automation, service management, and business workflow.
• Used DITA principles and tools to produce targeted task and topic-based material, including installation and configuration guides, getting started guides, evaluations guides, release notes, online help, and SDK.
• Designed and developed demonstration videos to highlight features of products.
• Provided and edited existing user interface text by editing externalized strings, reviewing development specifications, responding to requests, and participating in UI design meetings.
• Scoped and scheduled work and published documentation plans for each major release.

Satellite Beach, Florida, US

• Career break to spend time with and teach my son.
• Substitute teacher for the Napa Unified School District.
• Contract Technical Writer for Serena Software (6 months, see separate entry).
• Contract Technical Writer for Skyline Products (3 months).
• Volunteer for the Veteran's Home in Yountville, CA.

San Mateo, CA, US

• Created a Web services developer's guide with explanations and examples of each method and updated existing installation, configuration, and end-user documentation for Serena Application Release Manager, an enterprise.
• Completed the original assignment ahead of schedule and took on additional assignments to ensure all planned documentation was completed accurately and on time for the release.

San Mateo, CA, US

• Designed and developed instructor-led and eLearning courses for change and process management tools in Windows and UNIX environments.
• Helped to research and cost-justify an internal Learning Management System.
• Led a team of four global curriculum developers.

San Mateo, CA, US

• Wrote user and reference manuals, online help, readmes, programming interface guides, and other specialty documentation for change and process management tools in Windows and UNIX environments.
• Created and implemented processes that matched a flexible development lifecycle, including single-sourcing and source control.
• Led a project team of three technical writers.

San Mateo, CA, US

Bs, Computer Science, Minor In Mathematics

Post-Graduate Studies, Anthropology