Sr Staff Technical Writer/Manager
Milpitas, California, Us
• Wrote documentation for FireEye cybersecurity products, including network, email, malware analysis, file, and endpoint security software hosted on hardware/VMs and cloud/SaaS. • Authored topic-based content in Madcap Flare, including deployment guides, administration guides, user guides, release notes, and online help. Led the in-progress migration of the documentation to Paligo.• Wrote for a global audience and worked closely with the in-house translation team.• Tested Web UI and command line commands on Linux-based appliances to write detailed procedures.• Gathered and clarified information from Jira tickets and functional specifications. Persistently communicated with engineers, QA, and other subject matter experts to complete content and solicit reviews and approval.• Worked with Engineering management, program managers, and cross-functional teams to determine documentation priorities. • Collaborated with the Customer Success Development team, User Experience, Customer Experience, and Developer Relations to improve the product and documentation experience.• Managed the US Information Experience technical writing team. Ran weekly team meetings and knowledge share sessions, held regular sync ups with other writers, and communicated with cross-functional teams on status and documentation needs.
