Brought on as a Senior Project Manager with MaintenanceNet, LLC, guiding resellers in enhancing program value, training users on effective platform usage, and leading requirements definition with client and engineering teams. Post-acquisition, transitioned into a program management role, overseeing campaign execution to enhance upsell and cross-sell opportunities for switching and wireless products. Supervised the enterprise networking OPEX, including headcount and program spending targets.Recognized for outstanding performance and innovative contributions with a promotion from grade 10 to grade 11 and a Finalist Award for Cisco's Innovate Everywhere Challenge.Boosted ARR by coordinating directly with enterprise networking sales leadership to deploy programs, grow the pipeline for switching and wireless products, and drive the adoption of DNA Center.Directed sales programs with the highest ROI, leading headcount and requisition functions and aligning with budgetary guidelines for a global team, enterprise networking operations, and quarterly program spending.Strategized and implemented offers and incentives, integrating eligible targets within sales tools.Took on the role of Session Program Manager (SPM) for the Cisco national sales meeting multiple years, guiding 12 executive speakers through the delivery of 4 unique presentations with to up to 1000 attendees. Ensured timely completion of presentation content, well-prepared speakers, and successful delivery of training sessions with top-tier ratings of 4.8 out of 5. Increased revenue by steering a strategic shift in product focus, aiding the global sales team in maintaining and growing market share following the acquisition of competitor, Meraki. Designed, rolled out, and trained the global sales team on a critical feature for Cisco’s ordering system, enabling timely product comparisons across the Catalyst and Meraki portfolios for a more effective sales approach.

Automated the renewal of Cisco service contracts for tier 1 and tier 2 resellers using a proprietary SaaS-based software solution to generate millions of dollars in incremental annual revenue.Executed a multimillion-dollar custom software implementation for Orange Business Services (OBS), providing weekly progress updates and risk assessments to Cisco and OBS VPs.Delivered a custom renewals engine on time and within budget by managing client requirements, tracking development progress, and prioritizing post-launch tasks.Developed and iterated on a company implementation manual for the platform for efficient client onboarding.

Joined the PMO at InterKnowlogy, a Microsoft (MS) custom software partner, to manage technical projects. Consistently met goals for project schedules, budgets, and resources. Identified and resolved project risks to achieve key deliverables and deadlines. Specialized application features focused on New User Interface (NUI) navigation, including voice, touch, and gesture controls.Managed all phases of client custom software implementations from SOW/contract execution to client sign-off.Worked daily with client, UI/UX designers and engineering teams to ensure software was being built to SOW specifications, using budgeted resources and in-line with client expectations.

Executed over 30 customized Salesforce CRM implementation and enhancement projects, driving client satisfaction and revenue generation through strategic requirements definition and project planning, scheduling, budgeting and client relationship building.

Drove the RFP of 3 vendors, presented recommendation and was the primary customer contact for implementation of a new SFDC CRM system. Reduced the call recording/data accessing process by 75%, increased sales leadership's visibility in the field and enhanced user adoption and satisfaction.