Beth Kafka Email & Phone Number

Albany, Ny, Us

➤ Initially started as a Manager, advancing to General Manager in 2014 and Senior General Manager in 2019.➤ Driving food quality, budget, and inventory controls and sending declining budget to Director of Operations. ➤ Coaching General Managers to support them in meeting store performance targets.➤ Overseeing 6 locations, observing operations, and preparing quarterly business plans to streamline operations.➤ Participating in upper tier meetings with Director of Operations and… Show more ➤ Initially started as a Manager, advancing to General Manager in 2014 and Senior General Manager in 2019.➤ Driving food quality, budget, and inventory controls and sending declining budget to Director of Operations. ➤ Coaching General Managers to support them in meeting store performance targets.➤ Overseeing 6 locations, observing operations, and preparing quarterly business plans to streamline operations.➤ Participating in upper tier meetings with Director of Operations and Regional Director as training to become DO.➤ Acting as District of Operations in his absence, handling issue resolution, and providing weekly reports. ➤ Nominated and elected by the president of the company to the Presidents Operations Council, consisting of 8 selected members, on how to improve operations processes.➤ Attended the Multi Unit Leader Conference in Washington, DC for candidates who are in position to advance.➤ Growing location sales and a positive culture while monitoring gross operating profits and new menu roll outs.➤ Managing a team of 3 managers and achieving Top 5 in AVT (actual versus theoretical) in performance.➤ Resolving escalated customer complaints and concerns in a courteous and timely manner to ensure satisfaction.➤ Ordering and tracking of liquor and beer, while adhering to all food and safety standards. ➤ Coaching and training management in cash handling policies, as well as supporting retention of hourly staff.➤ Overseeing service responsibilities and customer engagement expectations to maintain quality customer service.➤ Handling all HR responsibilities including hiring, training, motivating, evaluating, and disciplining associates.➤ Following long-/short-term plans to increase sales, maintain food costs, manage payroll, and control costs.➤ Reviewing financial statements, sales reports, and other data to measure productivity and goal achievement. Show less

Owner – Kinderhook Diner – 2008 to 2010Croupier – Condado Plaza – 2001 to 2003Manager of Marking and Grading – A1 Pattern – 1990 to 1999Assistant to Designer – Lady Vivienne – 1985 to 1990