As an Implementation Solutions Manager at Zelis, I have over ten years of experience in account and implementation management to deliver high-quality solutions for healthcare payers. I am responsible for the intake, discovery, mapping, and oversight of new client implementations and special projects, ensuring data accuracy, print fulfillment, and client satisfaction.I have a proven track record of leading larger market implementations that generate millions of revenue per year, designing project management structures and plans, and executing technology and product knowledge to meet client requirements. I also cultivate productive customer relationships, streamline processes, and solve problems using my skills in marketing communications, process improvement, and email marketing. My passion is to provide impeccable customer service and exceed organizational expectations by fully understanding system functionality and efficiency opportunities.