Beth Keltner Email & Phone Number

Algona, Iowa, US

Process applications, screen applicants, and collect current and past due rentsEnforce lease terms, manage complaints, and process evictionsResponsible for routine preventative maintenance of 141 units located in 7 buildingsConduct quarterly, daily and move in/out inspectionsKeep detailed property and accounting records

North Little Rock, AR, US

Managed two shoe boutiques, one in Branson MO and one in Little Rock ARHired, managed, evaluated, and trained employees at both locationsWorked with teams on delivering superior customer service and ways to drive and close salesCollaborated with owner on marketing, sales goals, inventory levels and store processes

West Burlington, IA, US

I managed all aspects of 2 gift shops and a coffee bar. I recruited, oriented, scheduled, trained and managed a large staff of volunteers. Developed, and held yearly customer service training for volunteers. Traveled to major markets to purchase all merchandise for shop.

Cedar Rapids, IA, US

• Managed community college bookstore and convenience store with combined annual sales nearing $10,000,000
• Hired, managed and scheduled approximately 7 full time and 40-65 part time employees
• Directed all aspects of both operations: budgeting, customer service, visual merchandising, ordering, sales levels, merchandise returns, book rush, buyback programs, and community & vendor relationships
• Coordinated implementation of new textbook management and POS system with 17 registers

Columbia, Missouri, US

• Traveled extensively throughout the Midwest to colleges and universities selling textbooks and educating customers about a strong used textbook program
• Operated buybacks at colleges and universities throughout the year

Mount Pleasant, Iowa, US

• Planned, coordinated, and executed the move of the bookstore when the college resumed the bookstore operation from College Bookstores of America
• Purchased all textbooks, and imprinted gifts and clothing
• Conducted programs and created handouts to educate students, parents, administration and faculty on textbook pricing and buyback procedures

• Assisted Regional Manager with territory by traveling to CBA owned stores to assist with buybacks, book rush, inventories, and paperwork issues
• Developed an extensive knowledge of the lease operation of college bookstores
• Cultivated new relationships between the bookstore, students and faculty

Ba, Psychology & Sociology

Associate Of Arts (Aa), Business Administration And Management, General