Beth Knox Email & Phone Number

I am passionate about making a difference wherever I am and in whatever I do. I worked remotely full time for over 8 years and I am a self motivated, creative multi-tasker, that enjoys organization and creating clear paths - whether that be in written documentation, training a co-worker, or planning a new project. I believe in taking pride in everything you do, never giving up, and being open to learning something new and exploring opportunities.I am resourceful and detail-oriented and offer expertise in implementing, maintaining, and supporting Information Technology (IT) and information systems to meet the business needs of an organization and scale as organizations grow in fast-paced, global environments. I am an analytical, organized business partner, effective communicator, and excel at problem-solving and training. I have strong interpersonal skills and I'm known for completing projects on time, in scope, within budget, and per customer specifications with a high level of quality and competence. I have collaborative leadership qualities and have demonstrated successes in partnering with cross-functional teams to analyze / create tests and develop specifications / requirements for developers and programmers to follow that attain business, financial, and delivery expectations.KEY COMPETENCIES: Research, User Training, Documentation, Client Vendor Relations, Project Management, Requirements Assessments, Quality Assurance, Risk Mitigation, Compliance, Continuous Process Improvements, Reporting, HIPPA GuidelinesTECHNICAL COMPETENCIES: Testing, Troubleshooting, Problem Identification / Analysis, Support Tools, System Upgrades / Patches, System Implementation, Disaster Recovery, Service Now, SharePoint, FileNet P8, Microsoft Office – Word, Excel, Outlook, Power Point, Google Suite, Oracle SQL Developer, Sovera, DataCap 9, OneContent, MD Staff, Skype, WebEx, Zoom, TeamsADDITIONAL RELEVANT EXPERIENCE:Conseco Companies - Carmel, IN - Business Analyst | Systems Administrator | Lead Systems Analyst

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  Senior System Analyst

  Ascension

  Dec 2008 - Nov 2021 - Carmel, Indiana, United States

  I collaborated closely with internal teams and external users to implement sustainable solutions and process improvements that solved a specific problem for a successful business function. I interacted, educated, and documented actions in the knowledge base as the first point of escalation for the support of several large-scale applications. Investigated, resolved, and identified the root cause of moderately complex issues. I completed systemwide reconfiguration and updates, while ensuring data integrity, as well as implementing new applications nationally. I tested system changes and system configurations. Coordinated server maintenance with IT teams and developers following change control procedures. I configured system and user security in compliance with HIPAA. I created training documentation for all levels of end-users and the service desk for tier 1 and tier 2 resolution, as well as led and participated in training sessions. Communicated with application vendors to aid in problem resolution. I sought growth and development by reviewing vendor release notes, collaborating with other internal teams, and partnering with end-users to improve workflows and procedures.

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  Indiana University School Of Medicine

  Eeg Technology