Beth Leone Email & Phone Number

Hickory, North Carolina, United States

• Balance workload throughout multiple departments, shifting labor to meet billing demands.
• Reporting systems for headcount, callouts, overtime, transfers are checked at the beginning and end of shift.
• Safety observations and reports are submitted as incidents occur and follow-up with safety department with any ongoing issues or patterns we encounter.
• Continually coaching through progress reports, weekly check-ins, while tracking negative behaviors on a documentation tracker, to ensure proper progression of the write-up process.
• Assigns specialty pick selectors daily to rotate staff through different tasks throughout the week. Schedules cross training for possible growth in the future, and flexibility to help other departments in times of need.
• Constant check that high SQF (Safe Quality Food) Standards are being met, by providing employees with the proper equipment, PPE, and following up with sanitation for any remaining complications.

Charlotte Metro

• Tracked hourly TPH for online order pickers & replenishment drivers and CLPH for our shipping team, headcount, workload availability in the physical queue as well as system wide, and bottlenecking issues throughout.
• Physical quality checks performed on an as needed basis for associates causing reworked orders.
• Reviewed coaching and disciplinary documents with individual team members regarding their quality, productivity, attendance, policy, and safety on a weekly basis.
• Recorded safety incidents with photos and all pertinent information for injuries, repairs, damages, replacements, and potential safety violations resulting in disciplinary actions.
• Submitted training requests for critical roles and cross-training weekly.
• Deep dove as necessary to identify improvements through associate feedback, analyzing data, and up channeling changes to obtain departmental goals.

Charlotte, North Carolina, United States

• Train new agents to learn skill to effectively and ethically deliver supplemental benefits to local union members.
• Handled underwriting for Charlotte area agents.
• Tracked and handled new hires from first interview, through the first day of in-house training.

Islandia, NY

• Managed client calls, and calmly formulated a plan of action to compliment both our tech and client's schedule
• Restored one-third of the client accounts into good standing with less than 30 days between payments.
• Effected and enforced a strict time action calendar to keep projects on track for all departments.
• Ordered equipment for upgrades & repairs, as well as ordering healthcare services for all employees.

Commack, NY

• Organized and implemented a new system to track special customer orders.
• Aided with online and telephone customer support for engraved wine bottles and additional customized products.
• Planned and executed a Grand Tasting with Brand Managers & Sales Representatives from a dozen vendors to rebrand the store following new ownership, with new wines, a custom pairing menu, and local advertisements.

Greater New York City Area

• Demonstrated a passionate commitment to the business
• Overhauled and maintained inventory system, containing a minimum of 200,000 yards of fabric
• Maintained quality control for shipping of 50,000 pieces or more a day
• Tracked 200 or more samples, traveling between clients and showroom

Associate Of Arts And Sciences (Aas), Fashion/Apparel Design

Certificate, Fashion Design