Beth Lindsay Email & Phone Number

• Overview: Developed, implemented, and monitored day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives and to remain compliant. Reports to the CEO. • Collaboration: Worked with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals. • KPIs/Metrics: Planned, monitored, and analyzed key metrics for day-to-day operations to ensure efficient and timely completion of tasks.• Financial Management: Devised strategies for ensuring the growth of programs and implemented process improvements to maximize output and minimize costs. • Human Capital Management: Worked closely with third-party payroll administrator for human capital management.• HR Policies/Procedures: Created and implemented company’s policies and procedures of operation and employee handbook to ensure that laws and regulations were being followed.• Largest Results: Reduced spending resulting in an increase in profits while increasing employee retention• Teams: Built out team of 6 to 20 in 3 years. Company now has 32 people with 4 directly reporting.• Compensation: Developed reward-based incentive program, built benefits and compensation programs, provided accountability, and directly trained (boots on the ground).• Employee Retention: Increased employee retention from 25% to 80%.• Streamlined Reporting: Built relationship with financial institution and implemented/optimized systems to align with compliance reporting which reduced reporting and operational costs by up to 15% monthly. • Revenue Optimization: Looked at P&L statements to maximize revenue monthly by $MM in 4 years.

• Overview: Developed, implemented, and monitored day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives and to remain compliant.• Teams: Drew on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals. Started with 8 and grew team by 20%.• Metrics: Planned, monitored, and analyzed key metrics for day-to-day operations to ensure efficient and timely completion of tasks.• Financial Management: Devised strategies for ensuring the growth of programs and implemented process improvements to maximize output and minimize costs. Worked closely with third-party payroll administrator for human capital management.• Employee Management: Created and implemented company’s policies and standards and employee handbook to ensure that laws and regulations were being followed.• Compensation: Developed reward-based incentive program, built benefits and compensation programs, provided accountability, and directly trained (boots on the ground).• Employee Retention: Increased employee retention from high turnover to low turnover rate.• Streamlined Reporting: Built relationship with financial institution and implemented/optimized systems to align with compliance reporting which reduced reporting and operational costs by up to 25% monthly. • Revenue Optimization: Looked at P&L statements to maximize revenue monthly.

• Overview: Managed construction-lending portfolios and disbursements for financial institutions from loan approval to conversion on a regional and national level.• Teams: Addressed team’s immediate questions and concerns. Handled immediate issues to help prevent further escalation of issues at hand.• Effects: Encouraged and improved overall department efficiency and attention to detail.• Analytics: Tracked repeat issues of concern, questions, and problems to improve areas of deficiency. • Training: Developed and maintained training and compliance documents. Coached and assessed for development and implementation of Customer Service/Recruiting training.• Largest Results: Improved training protocols and new hire support which increased employee retention by 40%.