-Manage housing developer’s expectations to set realistic deadlines for projects, monitor progress and provide weekly reports regarding the status of each project to assist in winning business.-Collaborate with architects and subcontractors to ensure each houses heating system is being built to relevant building standards.-Collaborated cross-functionally to develop and implement streamlined processes for a new system, involving multiple departments.-Improved departmental processes, leading to project average turnaround time to be reduced an increase in department NPS score. -Presented to potential clients providing an overview of the team’s services and how they can support. As a result of the clients coming to site they have since utilised the services.

-Administered bookings via telephone and emails whilst greeting guests upon arrival. -Provided a streamlined check-in process, whilst maintaining a clean reception area.-Take prompt action when necessary to maintain guest satisfaction during their stay.-Consistently adhered to quality expectations and standards to abide with food safety and alcohol regulations.-Take customer orders in a timely manner, offering recommendations and providing a personalised experience.