Beth Lopez Email & Phone Number

Charlotte, North Carolina, United States

• Managed and oversaw daily operations of Tailored Plan for Behavioral Health Members.
• Provided Coaching and Performance feedback on monthly, annual, and as needed basis.
• Partnered with Managed Care Leadership to initiate LTSS Program and Processes

• Managed and co- oversight of daily team-based operations with other Managers
• Supervised UM RN’s. Provided coaching, feedback on performance and problem-solving assistance.
• Performed daily queue report and required Medicaid Reports
• Oversaw Medicaid Line of Business. Team met specific standards from Florida and Washington
• Team met or exceeded 3-day Referral turnaround and processing metrics.
• Served as Mentor for Inspire Mentorship Program.

Greensboro/Winston-Salem, North Carolina Area

• Managed and co- oversight of daily team-based operations with other Managers
• Supervised UM RN’s. Provided coaching, feedback on performance and problem-solving assistance.
• Performed daily queue report and required Medicaid Reports
• Oversaw Medicaid Line of Business. Team met specific standards for the Florida and Washington
• Team met or exceeded 3-day Referral turnaround and processing metrics.
• Served as Mentor for Inspire Mentorship Program.

Charlotte, North Carolina Area

• LIBERTY HEALTHCARE OF NORTH CAROLINA, Raleigh NC July 2013-December 2015Regional ManagerManaged and oversaw daily operations of Personal Care Service Assessments for Medicaid Beneficiaries in the Charlotte-Laurinburg.
• Directly managed 10-12 Personal Care Service Nurse Assessors.
• Met regional target outcome of 90% rating on Assessment Quality Reviews.
• Reduced percentage of cancellation by more than 25% via process review