As a versatile social media manager with a passion for niche fandom merchandise companies and artists, I bring a unique perspective to the table as someone who has worked on both the licensor and licensee side of things. With a keen eye for detail and a talent for visual storytelling, I've honed my skills not just in social media marketing, customer service, and community building, but also in photography and videography for product promotion and social media content.Whether I'm crafting a clever post, replying to customers via social media platforms, or fostering a strong community among followers, my goal is always the same: to create a meaningful connection between the brand and its fans. I understand that social media isn't just a tool for promotion, but a platform for building relationships and fostering genuine engagement.With my experience working across different aspects of the industry, I'm confident that I can help any brand navigate the ever-evolving landscape of social media and create compelling visual content that resonates with their audience.

As a Contest Manager I have a proven track record of creating and executing successful contests that engage and excite fans. At WeLoveFine.com, I managed a small team to develop and execute all aspects of the contest process, from ideation to completion.One of my key responsibilities was working with licensors from other companies to ensure that all fan designs entered in the contests met their licensing requirements. As the direct point of contact for licensors regarding all contests, I served as a liaison between licensors and artists, resolving any questions or concerns that arose and educating artists on the process of working with licensors.In addition to managing the contest process, I also ensured that all merchandise from the contest was created and made available for sale. Through my strategic approach, attention to detail, and exceptional communication skills, I was able to consistently deliver high-quality results that exceeded expectations.

As a Customer Service Manager, I was responsible for managing all customer inquiries, comments, and concerns for a Cozy Orange Yoga Apparel. Whether I was handling phone calls, emails, or social media messages, my focus was always on delivering exceptional service and resolving any issues with speed and efficiency.To streamline our operations and provide consistent responses to our most common questions, I created templates for answering customer inquiries and entered orders into the system. I also managed the approval process for our Teacher, Ambassador, and Reviewer programs, and ran the programs themselves, which required me to provide direction, feedback, and keep track of free clothing sent, blog postings, and reviews from over 40 individuals on a rotating basis.In addition to managing customer service and our ambassador programs, I was also responsible for updating our new inventory as it arrived, managing our online stores on Amazon and eBay, and photographing all new clothing collections on models for use on our website. I even traveled to set up, take down, and promote our clothing line at trade shows throughout America.To top it all off, for the first six months of my employment, I also managed the warehouse to ensure that all orders were shipped correctly and on time. With a keen eye for detail, a talent for multitasking, and a passion for providing exceptional customer service, I am confident that I can bring value to any team.

Advocate Representative for AT&T working closely with their hiring team to ensure the best service possible for their potential hires.

This was a temporary contract to set up and manage online social media for 6ATools (a division of YNR Marketing).My job included creating Facebook content, promoting 6ATools, their products and any sales.Create Facebook Ads to generate sales.Update product descriptions on company's website.Monitor YouTube, Facebook, MySpace, and other video hosting sites for copyright violations and remove them.

Developed and implemented a training program that reduced call support dependency and average call duration, enhancing operational efficiency across customer service teams.Achieved a 2-3% increase in departmental Call Quality Scores by innovating customer interaction strategies and continuous staff coaching.Engineered an information sharing system with the Quality Assurance department, reducing audit errors and streamlining compliance processes.Authored comprehensive customer care procedures and guidelines adopted company-wide, setting the standard for client interaction and service excellence.Spearheaded complex issue resolution and processed financial transactions for escrow accounts, ensuring accurate and timely client support.Designed and implemented a documentation process to identify and eliminate duplicate disbursements, generating significant cost savings for the company.

Updated Mileage Plan information via telephone and mail

Led the Reservation Agents team, providing supervision, guidance, and performance feedback to enhance service quality and operational efficiency.Spearheaded the development and implementation of training programs for new Team Captains, significantly improving leadership skills across the department.Managed and resolved escalated customer complaints through telephone and email, ensuring swift and effective solutions to enhance customer satisfaction and loyalty.Contributed to team strategy by creating innovative curriculum and training materials that supported company goals and compliance standards.