Supports State Lottery staff’s field services’ needs.Selected highlights include:Serves as a technical expert, providing problem diagnosis, administration, support, and maintenance of computer hardware, software, and network products. Leads, coordinates, and oversees tasks related to processes, procedures, and technical specifications. Plans, designs, and takes part in analytical and technical assignments, and implementations of computer hardware, software, and network components. Administers, maintains, and supports Windows laptops and desktops in a server environment. Improves access to Field Services by crafting outreach strategies to regional offices, minimizing barriers to technical support. Consistently complete all duties with a strong focus on providing positive customer service, ensuring client satisfaction and fostering productive relationships

Supports functions of State Lottery drawing systems and processes. Selected highlights include:Perform and coordinate with Lottery Gaming Vendors, Internal Control Systems Vendors, WDIV Studio, and the Multi-State Lottery (MUSL) to execute drawing procedures for all active game drawings. Verify and balance drawing data during draw time between ICS, WDIV Studio, and Gaming Vendors for any irregularities. Maintain drawing integrity by researching and analyzing drawing data. Maintain program documentation for all active drawings. Escalate to management any unbalanced reports that occur during drawings. Complete all duties with nothing less than total integrity necessary to maximize net revenues to supplement state education programs.

Supported national expansion of K-12 public charter schools by supporting PowerSchool Student Information System support team. Selected highlights include:Developed and maintained daily status reports to keep management and stakeholders informed of charter school performance data. Answered, evaluated, and prioritized incoming email and ticket requests using MS Outlook and Autotask to aid users experiencing problems with software. Synchronized student records from SchoolMint to PowerSchool. Maintained data integrity of student records using PowerSchool. Mentored other team members. Led end user professional development trainings.

Cultivated consistency in learning for K-12 students in absence of the teacher via execution of existing lesson plans and development of instructional strategies for long-term assignments. Interchanged traditional classroom instruction by aiding in such dedicated areas as the library, media center, technology classes, and special education. Selected highlights include:Stabilized educational environments by quickly adapting to new settings, age groups, and subject areas, including actively managing time to ensure completion of daily lessons in conjunction with independent learning.

Pivoted K-12 instruction to an online distance learning environment by conveying information about video hosting and virtual classroom environment. Preserved integrity of participants by researching and verifying enrolling teachers. Selected highlights inlcude:Aligned librarian research skill set to facilitate difficult verification cases. Managed requests using Zendesk ticketing system. Upheld world class support to diverse international populations as a collaborative and contributing team member.

Led a knowledgeable and qualified team of 11 part-time and full-time staff members in daily library operations, activities, and customer service. Maximized staff performance via formal and informal coaching. Highlighted library services and programming by sustaining relationships with local organizations, customers, and governmental agencies. Selected highlights include:Expanded library usage by adopting new services and technology, expanding electronic resources, and supplying wireless access to eBooks at remote locations. Heightened the fiscal foundation of library with meticulous oversight of multiple $880,000+ annual budgets which resulted in an ROI of 130% on physical materials within first year of Directorship. Stimulated ongoing growth through strategic planning and data analysis (financial reports, library related usage, trends, etc.) to ensure support of organizational goals and prepare for future needs (staffing, building/facility upgrades, electronic collections, and services). Improved access to library services by crafting outreach strategies to minimize/remove barriers to information. Elevated profile of library by getting and administering $15,000+ in federal grant funds, including “Sisters in Crime” We Love Libraries Grant (2019). Co-authored and awarded the Library Services and Technology Act, “Improving Access to Information” Grant (2019).

Ensured consistency in services by managing operations in the absence of Library Director. Guided programming efforts by creating long and short-range plans to align services and activities with library goals and objectives. Substantiated library programming by crafting departmental management information tools, analyzing financial reports/related data (usage, demographics, trends, etc.), and overseeing annual programming departmental budget. Selected highlights included: Heightened community presence of all Livingston County libraries by developing high profile programming such as coordinating national level events (Andy Weir interview), international/national level musical programs, NASA speaker series “Mission to Mars” and “Combustion in Space.” Optimized outreach to diverse populations by designing and executing many initiatives to such groups as underserved senior-aged and teen students. Programming included the creation of “Pop-Up Library”, alliances with schools, and a community mental health effort to supply certified therapy dogs for at-risk students. Built a knowledgeable programming staff through formal and informal coaching of direct reports and other supplemental team members. Supported growth by collaborating with external IT professionals on security and network-related projects, with library administration as a Library Building Committee tasked with renovation of a newly purchased building, and as a Livingston Reads (one county-one book) Committee member for 10+ years. Safeguarded staff and patrons by devising and implementing security procedures to meet the needs of both buildings. Enhanced information accessibility by developing/managing website content and creating publications (pamphlets, brochures, newsletters, flyers, and surveys). Fortified financial resources by authoring, acquiring, and managing external funding, including receiving Libri Foundation Grant (2009)

Balanced direct oversight of 50+ family and daycare providers with administrative records management for 75+ organizations. Selected highlights include:Maintained network, PCs, accounting, and database software. Collaborated with outside IT professionals.