Beth Luttmann Email & Phone Number

Mankato, Mn

Mankato Mn

• Conduct client interviews and assess business requirements for software enhancements.• Collaborate in planning, design, development, testing, and deployment of new functionality.• Create and manage project plans from project scope to close phase.• In depth knowledge of project life cycle including all phases of system and software development. • Served on multiple project teams converting large clients to the SuiteSolution software.• Research, develop and implement standard operating procedures.• Perform final quality assurance verification for applicable service pack, database and control file changes.• Conduct User Acceptance Testing and post implementation verification for associated production changes.• Train clients in software enhancements and deployment of new releases. • Develop and maintain training materials and job aides used by internal and external customers.

•Analyzed financial and operating data to detect billing and system errors.•Participated in the validation and acceptance (UAT and regression testing) of monthly and new release software code delivery from internal departments and external vendors.•Assisted with summarization and reporting as needed by management for financial reporting and decision support. •Reconciled other financial reporting such as roamer incollect and outcollect revenues and expenses.•Performed operational steps to produce monthly billing statements. •Conducted cyclical audits to analyze and detect billing errors prior to sending customer statements. •Initiated the reduction of rate plans sold and maintained within Midwest Wireless. Reduced number of rate plans by half. Implemented and maintain Simmons Project •Established training documentation for new hires within the Billing Department.•Composed procedures for Billing Department processes within NextGen.

• Recruited to conversion team Write2K for BETA testing and Quality Assurance• Recruited to conversion team SuiteSolution for BETA testing and Quality Assurance• Controlled process of paperwork collection and entry from time of sale to airtime mediation process.• Assisted in implementation of FraudX software• Administered FraudX software installation and updates• Generated finance reports for daily deposit balancing.• Composed policies and procedures for the Billing Department. • Assisted with proof reading Billing Department documentation.

• Researched various dispatching methods and implemented guidelines to best meet needs of University community.• Maintained extensive contact with general public; University students and employees; Federal, State, and local law enforcement agencies; area businesses; University visitors and guests.• Awarded Certificate of Appreciation for loyal, professional and exceptional service rendered to the University during Trafton fire incident 1999.• Assisted with installation and maintenance of computer programs and electronic systems in Communications Office.• Composed and implemented trouble shooting processes for dispatch and monitoring systems.• Authored training manual for Communications Department• Revised Policies, Post Orders and Procedures for Patrol, Communications and EMT Services.• Oversaw monitoring of CCTV systems, Radio and telephone communications, fire and intrusion alarm system as well as the University switchboard.

Bachelor Of Applied Science - Basc

Associate'S Degree