Customer Success Manager
CurrentAs the Customer Success Professional, I help contribute to the attainment of district goals through the achievement of customer retention rates. Through this role I establishes and maintains long-term trusted relationship with assigned accounts in Atlantic Canada and insures 100% customer satisfaction and retention. I am the main point of contact for our customers and their issues. I also help identify and coordinate efforts between sales and operations to resolve customer issues. Also Evaluate… Show more As the Customer Success Professional, I help contribute to the attainment of district goals through the achievement of customer retention rates. Through this role I establishes and maintains long-term trusted relationship with assigned accounts in Atlantic Canada and insures 100% customer satisfaction and retention. I am the main point of contact for our customers and their issues. I also help identify and coordinate efforts between sales and operations to resolve customer issues. Also Evaluate and identify specific positive and negative processes to improve satisfaction and reduce customer problems. I also work with Sales and Operations teams to help perform administrative functions. Show less
