Beth Marlow Email & Phone Number

National Railway Museum

York, United Kingdom

Estates Manager at the National Railway Museum

Yorkshire

Responsible for managing and delivering the daily FM duties at 7 Siemens sites in the North East and Yorkshire regions.Key Tasks:• Relationship Management – accountable for delivery of a first class level of service for a demanding and varied portfolio of client locations (white and blue collar sites) o Overseeing monthly client service reviewso Managing escalated queries and issue resolutiono Managing client change requests from assessment to delivery • Management of site health and safety compliance• Overseeing project budgets• Performance management of contractors, driving compliance and improvement• Overseeing the adherence to contractual terms, conditions and costs Reason for leaving: Raising a family, I left Mace on 13 February 2015

Sheffield, United Kingdom

Responsible for managing the office relocation to a new site. Ensuring that there was no decline in service delivery during the relocation and that all quality criteria for service set up was assessed and met prior to the move. Key Tasks: • Planning and overseeing the move of over 200 staff members • Planning and overseeing the migration of several 24/7 hour customer helpdesks • Engagement in the HR consultation process. • Management of project risks and issues.

National

Responsible for the mobilisation and launch of the helpdesk functions for new Facilities Management contracts. This also included the relocation of existing helpdesks.Specific Accomplishments: - Siemens helpdesk relocation 2009- EDS helpdesk relocation 2008- Nationwide mobilisation 2008- Yell mobilisation 2008- Siemens National mobilisation 2008- Siemens Head Office relocation and mobilisation 2007- McKinsey helpdesk relocation 2007- Northamptonshire County Council mobilisation 2006Other Responsibilities included:- Supporting the bid process- Budget monitoring and management- Client meetings- Liaising with other workstreams to achieve the key milestones - Developing and maintaining project plans and logs- Identifying processes and creating procedures- Ensuring all equipment, resource and systems were tested and ready for go live.