Beth Mcdade Email & Phone Number

Austin, TX, US

• I spearhead operations transformation for a rapid-growth company, designing strategy, governance, sales, ordering, fulfillment, tracking, finance, accounting, HR, marketing, IT, and real estate investment processes. I.
• Jumpstarted 2500% growth in 4 years, expanding by $400K to $10M in revenue through new processes, short/long-term strategic plan, key performance indicators (KPIs) and governance structure.
• Instrumental to launch of 1st corporate non-public sector product, developing packaging, identifying and procuring capital equipment, selecting warehouse location, and negotiating lease

Round Rock, Texas, US

• I drove a multi-million dollar savings program elevating customer satisfaction via business process optimization, directing global team of 35. I anticipated issues via use of predictive analytics engine. I collaborated.
• Cut client dissatisfaction by ~30%, securing widest global executive-level participation rate in Dell.
• Overhauled and restructured organization, adding functional rotations and robotic process automation.
• Built global partnerships across functions, aligning Dell Technologies CFO, COO, and Chief Commercial Officer on strategic goals and vision within 6 months (when previous attempts failed over 2 year period).

Round Rock, Texas, US

• I established our strategic vision for company-wide, COO-sponsored Order Experience initiative across millions of orders, leading team of 8 senior project engineers and program managers. I identified, designed, and.
• Boosted on-time delivery results, motivating team to create customer-focused processes.
• Bolstered order experience for wide range of global customers including Amazon, Walmart, Boeing, Wells Fargo, U.S. Federal Government, Fortune 500 leaders, Small/Medium business, and direct consumers.
• Formulated growth strategy across key market spaces, aligning product and sales leaders on pilot ideas.
• Reported monthly to Dell COO and Chairman, building reputation as a strategic advisor and trusted partner.
• Navigated IT-related issues including regional differences, changing processes, and budget constraints.

Bloomfield, CT, US

• I skillfully managed $30M budget and 200+ employees, directing 9 customer experience functions (call center, offline customer service, new business/claims processing, agent compensation/contracting, facilities.
• Optimized $30M budget, creating forecasting models, aligning headcount to business goals, establishing service level expectations, and presenting information to finance leadership in meaningful way.
• Championed volume growth due to M&A integration while sustaining operational health and customer satisfaction (CSAT), establishing key processes and systems.
• Delivered best-in-class facilities operations and consistent process flow through warehouse, mailroom, and facilities, partnering with external facilities management firm.
• Drove improvements including rotational learning program and balanced operations measurement system.

St. Louis, MO, US

• I directed 700+ member customer success organization across 4 sites and 5 functions (call center, A/R, client relations, order processing, and specialty processing), managing $15M budget. I elevated Patient Services.
• Instrumental to successful Medco integration into Express Scripts after $29B acquisition, establishing organizational structure and building trust in integrating customer-facing operations in 2 distinct operations.
• Seamlessly transitioned 3000 patients and 350 employees to new systems with minimal disruption.
• Achieved synergy targets, identifying critical process improvements and introducing tools, processes, and analytics to support workforce management, product launch, and client/market/business requirements.
• Advised COO, SVPs, and VPs on strategic vision, synergies, program improvements, and team structure

Round Rock, Texas, US

• I strengthened Americas channel fulfillment in 50+ major accounts, leading team of account/region program managers. I closely collaborated with our Sales Operations team, identifying critical supply chain improvements..
• Streamlined supply chain/fulfillment, identifying process improvements based on value drivers, building partnerships with retail and distributor channels, and deploying key solutions for capability gaps.

Round Rock, Texas, US

• I sparked Lean transformation across 35+ sites and 10,000+ global team members in Global Customer Support, Americas Manufacturing, and Fulfillment. I served as a trusted executive advisor, establishing and launching.
• Surpassed $229M savings goal, overhauling processes and organization structure via Lean methods.
• Lifted productivity for 10,000+ global team members, directing Operational Effectiveness initiatives across business and non-manufacturing operations and cutting time spent on non-sales activities.

Charlotte, North Carolina, US

• I drove strategic product, service, and efficiency gains through Lean Six Sigma methodologies. Key accomplishments include:
• Bolstered global operations through Lean Six Sigma initiatives including launching training program for 1st global contact center and aligning customer contract requirements with operations in Mexico facility.