Beth Mcshea Email & Phone Number

Responsible for providing effective and efficient support services to the Auction Centre on both sale and non-sale days, working as directed to ensure the smooth running of sales and providing customer service excellence at all times. Some of the duties include:• Dealing with general enquiries both at the front counter and over the telephone• Responsible for supporting the Auctioneer and rostrum set up on a sale day, ensuring the correct tools and paperwork are set up and ready for the sale and cleared at the end of a sale•Responding to Police Notices, Parking Fines, updating the DVLA as appropriate, proving accurate and factual information at all times• Support buyer registration on sale days ensuring buyers receive excellent customer service at all times• Support with the completion of all private and trade vehicle entries, along with general office filing and administration as appropriate

The main responsibilities of the Contact Centre Adviser role include dealing with inbound and outbound sales/enquiries for Home and Away Match tickets, Season tickets, Official Membership, Car parking and other products/services.

The main purpose of the role is to identify customer needs through effective questioning, identifying sales opportunities by selecting appropriate products to match the customer’s requirements. A small percentage of bookings need more manual intervention and contacting customers to offer alternative hotels or airlines and find an alternative holiday which meets the customer’s needs and keeling the sale ‘live’

The main role was to take inbound life sales, and help with overflow of customers claims and customer service calls for Pet insurance, Life insurance and personal accident policies. Some of the duties included the below- • Manage the end to end customer journey from statement of interest to sale closure• Contribute to the continuous development of the department• Maximise revenue and sales for the business • Accurately update and maintain the database• Building rapport with customers and be sensitive, as I had to ask them very personal questions in regards to their lifestyle and health.• Answering all queries regarding different policies

West Malling, Kent

During my time with Cabot, majority of my time was spent on the phone. There were large volume of calls via dialler system for both inbound and outbound calls• Arranging appropriate repayment options• Helping vulnerable customers find appropriate solutions • Maintaining KPI levels for both a team and as an individual • Keeping to time lines • Adapting my approach with different customers and testing my customer service skills • Followed strict regulations and legal principles meaning required to take the FCA regulated test (CAI).

Whilst working with True Telecom I had many responsibilities as the company was going through many changes and had to be versatile to keep up with the company needs• Carry out and complete projects such as customer and provider migrations to new platforms• Provide support, troubleshooting and corrective changes to lines and broadband• Analyse and resolve Customer/Partner issues, determine and document problem and root cause.• Requesting services with various Carriers• Work with customers to obtain any missing information necessary to place installs, disconnects, move, add and change orders.• Perform moderately complex tasks relating to telecom network operations• Provide administration and support for telecom service requests• Implement moderately complex telephony solutions and project plans through the use of applications• Producing daily and weekly reports for management• Creating verbal and written agreements.

Spanesi Automotive Equipment

Spanesi Automotive was a family run company that had many daily challenges that would need to be dealt in a timely manner.• Handling incoming and outgoing correspondence, including mail, email and faxes• Greeting and maintaining contacting with new and ongoing clients that may either phone or walk in• Devising and maintained office systems to efficiently deal with paper flow• Coordinated overnight travel arrangements and accommodation• Researched and collected options for the best pricing on hotels, flights and home furnishings.

Animal Management, 3 Merits

Gcse