Beth Mellinger, Shrm-Cp Email & Phone Number

Lafayette, IN, US

Lafayette, Indiana, US

• Execute and Manage Customer Service, HR, Finance, & Administrative functions and staff
• Backup to Finance roles (Billing, AR, AP, PR, Taxes, Reconciliation, Data Entry)
• HR recruitment, screening, interviewing, and on-boarding
• HR job descriptions, assessments, and scorecards
• CRM Administration and Implementation of Business Process Automations Workflows/Forms/etc.
• Document key company functions and processes

Lafayette, IN, US

• Worked closely with organizational leadership to strategically affect direction of operations.
• Collaborated with management and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
• Hired and directed team to achieve daily and long-term operations and business goals.
• Developed and maintained positive relationships with employees and customers.
• Optimized processes including overseeing administration, budgeting, sales and scheduling protocols.
• Established performance goals for each department and provided feedback on methods for reaching those milestones.

Lafayette, IN, US

• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Identified call trends to improve efficiency, reduce problem calls and suggested solutions to upper management.
• Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
• Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
• Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
• Drove change and improvement for Customer Support team by identifying enhancements and forwarding suggestions to senior leadership.

Lafayette, IN, US

• Worked closely with Director of Customer Support in preparing requested reports.
• Maintained customer contracts.
• Invoiced daily customer sales and contracts as well as large equipment purchases.
• Managed various installation projects.
• Arranged shipping logistics for domestic and international shipments.
• Worked closely with Accounting Department to incorporate new business practices.

Lenexa, Kansas, US

• Worked closely with Division President and VP/GM of Database Solutions in preparing requested reports.
• Worked closely with corporate staff in performance of month-end and/or year-end processing and duties.
• Managed majority of travel requests and booked approved travel while proactively looking for the best deals.
• Prepared weekly sales reports for distribution to company executives.
• Entered sales orders, credits, and performed reconciliations.
• Tracked sales performance.

Indianapolis, Indiana, US

• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process.
• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
• Coordinated company training and compiled training reports.
• Worked with external company vendors to coordinate webinar training sessions.
• Coordinated with upper management on employee Christmas gifts and arranged distribution.

Shrm-Cp Certification, Human Resources

Diploma, Business/General

Certificate, Life Underwriting Training Council