Beth Mercier Email & Phone Number

Hartford, CT, US

Hartford, CT, US

Hartford, CT, US

I lead a high performing team of 1,000 IT Professionals (employees and outsourced resources and have accountability for a $250M budget. We have transformed the Small and Shared Commercial organizations to 100% agile within 18 months; accelerating capability delivery and achieving 15 – 25% efficiency improvements. We are transforming the Small Commercial.

Chairman of the Board of Directors 2014 - 2015President 2013 - 2014

New York, NY, US

Lead Telesales Operation, while partnering with the Direct to Consumer and National Distribution teams to implement the sales strategy across Personal Lines.

New York, NY, US

Responsibilities expanded to include:- PI Communication - PI Training- Business Architecture and Analysis Practice.

New York, NY, US

• Successfully built new Strategy and Execution organization which:
• Developed PI 5 year strategic roadmap including goals, objectives, capabilities, and supporting detail metrics
• Facilitated the prioritization of $100M+ of strategic investments
• Effectively collaborated with business and technology leaders to drive decisions considering strategic investment budgets, resources, and desired business capabilities
• Created governance structure for all investment decisions to ensure alignment with strategy
• Developed execution oversight processes including portfolio feasibility, portfolio financial trending analysis, and aggregation of risks/issues for executive reporting

New York, NY, US

• Consolidated 50+ professionals into an integrated business and technology PMO while concurrently executing 75+ projects (ranging from $100K to multi-year, multi-million dollar programs)
• Improved all aspects of delivery execution including project initiation, governance, and financial/health reporting, planning approach, and supporting infrastructure (resource management tools, planning database, etc…)
• Effectively collaborated with PI Executive team to ensure appropriate execution rigor for business initiatives, such as program and project planning, definition of value proposition, and implementation of strategic.
• Recruited top talent, developed coaching/ mentoring programs, implemented aggressive performance management process
• Successfully led a 4 month Strategic Platform assessment which was completed ahead of schedule and resulted in significant change in direction

New York, NY, US

• Built the Portfolio Management practice and implemented supporting foundational processes including:
• Established a project initiation and project governance framework that was utilized by other areas of Enterprise
• Implemented consistent project/portfolio level reporting with corresponding reviews at Executive level
• Developed project level financial management, baseline project management methodology in conjunction with SDLC methodology compliance, resource planning for business project resources
• Cultivated relationships with matrix partners across organization including key IT and business leaders
• Significantly upgraded talent in organization with 80% change in personnel Led the formation of a Business Analyst Competency Center by:

Bloomfield, CT, US

• 2005 to 2006 Reputation for successfully delivering on critical, high profile initiatives facing delivery challenges, resource shortages and/or time constraints. Managed multiple concurrent projects including:
• Strategic Alliances – struggling initiative to improve unit cost performance, customer retention. Implemented program management discipline, managed challenging external relationships with Alliance partners. Exceeded.
• Information Technology Re-Alignment – led creation of organizational, functional models, defined candidate ranking process, personnel selection process, capacity and demand modeling initiated. Resulted in 20% expense.
• Service Channel – Founding member of team charged with creating common look/feel of external customer touch points (call/web)
• Systems Analyst Community Leader – Created original charter; facilitated resolution of foundational issues; proactively implemented improvements in model, responsibilities, communication to improve project delivery

Bloomfield, CT, US

Lead for 100+ Business/System Analysts supporting CHC projects (e.g. new product development, claim accuracy, migration to end state platforms) to broaden the knowledge base, capabilities, and subject matter expertise of team. Measurable improvement in organizational alignment to business priorities leveraged resources across projects to improve quality of.

Bloomfield, CT, US

• Turned around billing project in chaos with significant cost overruns and customer exposure resulting in President’s Club Award
• Re-engineered health care billing system losing $1million/month resulting in a state-of-the-art application processing over $3.5 billion in annual premium
• Reduced expenses by $12 million (30%); while increasing scope and accelerating timeline of deliverables
• Re-designed, constructed, tested, and implemented 80% of the existing application in 18 months

Windsor, CT, US

• Led critical aspects of Sales and Marketing for an international, $80M industry leader in investment accounting software and outsourcing services. Directed Sales team (25+) including workload assignment, training.
• Implemented first marketing plan resulting in a 170% increase in prospects in six months
• Developed senior level relationships with customers/prospects; identifying additional revenue opportunities, reference management, issue resolution, and contract negotiation and renewals
• Re-engineered lead management process; implemented contact management system, developed lead qualification review, implemented comprehensive metrics for tracking opportunities; developed and implemented Win/Loss.

Windsor, CT, US

• Director for Outsourcing Business Unit; 50 + employees providing investment processing and accounting services for insurance companies, asset managers, and hedge funds.
• Increased revenue by 100% while keeping expenses flat and increasing client reference-ability to 100%; doubled asset base to $40B
• Re-engineered improved technical and operational infrastructure resulting in significant increase in client reference-ability
• Implemented web-based client and operational infrastructure affording real-time client reporting and decision-support capabilities

Hartford, Connecticut, US

Director of Accounting & Collection, Aetna Retirement Services (ARS) Effectively managed 70+ employees, with a budget of $4+ million. Led implementation of web-based, automated retirement plan contribution system that reduced expenses by $5+ million annually. Project was finalist for CFA magazine reengineering award. Reduced annual expenses by $500,000+.

Bachelor Of Science, Accounting

Mba, Ins And Info Systems