Beth Moretti Email & Phone Number

Hudson, OH

• Partner and maintain positive relationships with numerous Manufacturer Sales Representatives and Sales Assistants in the processing of insulin pump orders and supplies to new and existing customers.
• Responsible for obtaining prior authorization/pre-certification/pre-determination and Certificate’s of Medical Necessity per insurance requirements to determine third party reimbursement.
• Process daily, weekly and monthly status reports for manufacturers and management.
• Initialization and coordination of patient authorization appeals as needed.
• Knowledgeable of healthcare products, Medicare law, and various types of insurance coverage’s that determine customer eligibility, assignment of benefits and individual account balances.
• Other responsibilities include customer service, insurance verification, document preparation, and reception, data entry, coordinating of product shipments and developing long-term positive relationships with.

Brooklyn Heights, OH

Handle escalated complaint calls regarding insurance billing issues, contract issues, and physician complaints. Train employees on new computer systems, quality monitor telephone calls, provide assistance to employees struggling to meet monthly goals.