▪Through customized Microsoft Access, entered customer-provided rates▪Audited invoice closeouts to confirm proper entry of invoices by data entry personnel▪Contacted carriers and customers via telephone and Outlook to confirm rates and request invoice corrections

▪Supervised four break bulk agents and one billing agent▪Acted as the direct contact for air and ocean customer complaint resolution and damaged cargo claims▪Quality Service Representative for the local office to follow-up on U. S. Customs non-compliance issues

▪Created audit system for customer SOPs to comply with contracted rates ▪Gathered billing information from vendor websites to confirm quotes prior to invoicing customers▪After auditing all invoices, confirmed delivery information in customer-access system

▪Setup and print pre-flight paperwork for pilots and crew▪Confirmed timely completion of aircraft catering, cabin service and safety and TSA security sweeps▪Confirmed special services requirements of passengers and early boarding requirements▪Assisted passengers and boarded flight in a timely manner to insure on-time departures▪Rebooked and directed passengers to new flights when scheduling demands▪Was one of ten agents trained to prepare General Declarations for international flights departing from domestic gates▪Created Excel sheets for gate assignments for personnel▪Trained to prepare General Declaration packets for international flights departing from domestic gates

▪Handled all correspondence for Manager/Owner, sales team and medical equipment installers▪Followed up with physicians and therapists to obtain proper prescription information and Letters of Medical Necessity for correct billing codes so as to properly file insurance for patients▪Followed up with insurance companies for coverage and clients for payment of bills