Customer Success Manager
Current* Contacting business clients proactively to build relationships & walk them through the process of using the company’s products & services.* Maximizing value for customers by ensuring they have the tools & resources they need.* Developing & improving customer onboarding processes & customer service policies.* Creating resources for customers that help them fully understand & utilize the products & services.* Monitoring contract renewal dates & persuading clients to renew those contracts.* Upselling & cross-selling by recommending additional products or services.* Gathering data on improving products & services to share with upper management.* Providing high-level technical & product support.