Beth Murphy Email & Phone Number

• Projected more than $3M in sales during tenure • Planned and directed staffing, training, and performance evaluations for 4 staff members• Works closely with over 20 vendors• Maintains relationships with over 50 clients• Responded to customer inquiries and delivered appropriate information after carefully researching issues• Collaborated with all company departments to ensure cohesive branding and strategic product placement.• Develops and controls sales and customer service goals• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making

• Responded to 5 RFP processes each year• Integral part of winning bids for 7 large projects that • Generated $500K in new revenue annually• Achieved 94% lead closing ratio in 2018• Built and maintained relationships with over 50 clients• Worked closely with franchise owners on sales efforts and plans to increase occupancy and average daily rate goals• Primary point of contact for clients in resolving sales and service issues• Planned and directed staffing, training, and performance evaluations • Monitored customer preferences to determine focus of sales efforts• Consistently received high marks in guest satisfaction surveys and client feedback

• Worked with over 50 clients• Responded to leads via phone, e-mail and bidding platform• Responsible for generating leases, obtaining payment information, and move -in instructions• Oversaw sales outreach to existing and prospective clients to gain an understanding of their business and how to overcome challenges

• Kept records of guest interactions and recorded details of inquiries, complaints, and comments• Resolved guest issues and/or service failures• Referred unresolved guest grievances to designated departments for further investigation• Responsible for maintenance reporting and follow up to satisfaction