. Ensuring that all complaints are dealt with in an appropriate manner. Working the till and handling money. Most importantly aiming to guarantee that customers are happy with the service they have been provided. I also helped introduce a new marketing technique into the business which included quiz nights, free pool on a Tuesday and 10% off for returning customers. This in turn led to more visitors, and increased profits on a Tuesday night.

Promoting an individual's independence at all times. Helping service users to live an ordinary life is one of the main duties, whilst also ensuring that everyone has a chance to voice their opinions and making sure that I am able to listen and communicate with the individuals in the most appropriate way to suit them. I have organised trips and attended holidays with the service users. I have also devised focus groups to help analyse whether the service users are happy/unhappy with certain changes taking place. Widemouth Manor (Hotel, restaurant and bar

Being punctual and well presented. Ensuring that a high standard of customer service is provided to the public. Ordering stock and making decisions on products which are profitable to stock in accordance with the times of the year eg, Christmas stock. Within this job I managed to sell a high amount of season tickets to customers which meant that they would return to the facilities.