Beth North Email and Phone Number

IT Operations Team Lead, responsible for ensuring files from 45+ utilities and partners get processed into our backend billing and CRM systems, and then ensuring the outbound transactions are processed by our systems and delivered to the utilities/vendors. Over 8 years in Retail Energy, working with various business departments (billing, customer operations, finance, sales operations, collections) and the IT developers on a daily basis to define and resolve issues; Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Experience creating KPI reports for senior management.IT Lead on several integration projects identifying business requirements and translating them into technical specifications, coordinating the programming tasks across multiple IT teams.

Senior analyst for both business and IT departments researching and resolving process and data issues in the Retail Energy business. Ability to review data anomalies to determine trends and find the root problem, whether process or IT related, determine a solution and provide information needed to resolve the problem. Determined the need, designed and oversaw the coding of a transaction management system - for tracking transactions as they flow through the various computer systems (CRM, Billing, Fulfillment, Data Warehouse). System used by business and IT staff to determine and resolve issues.

Started as part-time Quality Assurance testing custom VB code. Held many positions including project manager and designer on software projects for large and small companies.

Gathered requirements for systems for various hospital departments to run on departmental mini computers (as opposed to the hospital mainframe). Designed an charge-back system used to charge the various hospital departments for IT services; directed a team of consultants to develop and deliver the project.

Programmer / Developer / Project Manager on a variety of projects across the System Development Life Cycle for several clients, including the State of Illinois (Springfield), Mead Paperboard (Dayton, OH), Harris Bank (Chicago), Philadelphia National Bank (Philadelphia), Bureau of Engraving and Printing (Washington DC). System functions included Order Entry/Processing, Financial, and Product Tracking.