Beth Olenius Email & Phone Number

• Provides technical assistance and customer service while delivering production systems and development installs, deployments and upgrades collaborating with AppDev, Operational Support, and Software Vendors. • Supports triage calls and provides analysis, troubleshooting and resolution per SLAs• Manages process improvements, automated installs, deployments, and reviews agile plans• Creates and updates documentation for knowledge solutions and sharing

• Supported solution lifecycle using terraform branching and gitlab for managing pipeline • Used Infrastructure as code (IaC) to automate deployment processes to help dev teams engineer scalable and reliable applications on AWS• SME for support and troubleshooting with customers on AWS using ITIL processes and core IT service management functions, change management, and incident management

• Leader of global support team responsible for 24x7 coverage of application builds and deployments of strategic, highly available web-based applications• Analyze and provide developers technical assistance on the architecting and troubleshooting of the supported environments in Cloud (AWS/Azure), and on-prem (Windows, and Linux)• Used ITIL processes and procedures with a focus on release management, change management, and incident management• Interviewed and hired 5 additional staff members across multiple global locations

Eagan, Mn

• Troubleshooting and support of highly available web-based cloud (OpenStack) applications• Produced and maintained documentation for systems in accordance with document control standards and procedures • Provided specialist support during complex and/or major incidents. Led recovery efforts during major incidents as well as the analysis and design of complex solutions • Coordinated the implementation of modifications, and changes to the production environment

• Liaison between business subject matter experts (SME's), development and the project team on large, high visibility, and cross-functional projects• Created and executed test cases prior to business unit and user acceptance testing • Mentored junior level staff members and provided peer feedback to team leads and managers

Eagan, Mn

• Provided developers with technical guidance on the architecting, troubleshooting, and performance tuning of their Production and Quality Assurance environments• Defined requirements and interpreted technical and business requirements into physical solutions• Cooperated with all business units and facilitated the relations between the business and various support teams

• Support, maintain, and enhance existing Sales and Distribution (SD) / Order to cash (OTC) SAP and CRM Applications• Define and document application and technical requirements based on business processes and needs• Applied configuration solutions when acceptable