Beth Olenius Email & Phone Number

• Provides technical assistance and customer service while delivering production systems and development installs, deployments and upgrades collaborating with AppDev, Operational Support, and Software Vendors.
• Supports triage calls and provides analysis, troubleshooting and resolution per SLAs
• Manages process improvements, automated installs, deployments, and reviews agile plans
• Creates and updates documentation for knowledge solutions and sharing

• Supported solution lifecycle using terraform branching and gitlab for managing pipeline
• Used Infrastructure as code (IaC) to automate deployment processes to help dev teams engineer scalable and reliable applications on AWS
• SME for support and troubleshooting with customers on AWS using ITIL processes and core IT service management functions, change management, and incident management

• Leader of global support team responsible for 24x7 coverage of application builds and deployments of strategic, highly available web-based applications
• Analyze and provide developers technical assistance on the architecting and troubleshooting of the supported environments in Cloud (AWS/Azure), and on-prem (Windows, and Linux)
• Used ITIL processes and procedures with a focus on release management, change management, and incident management
• Interviewed and hired 5 additional staff members across multiple global locations

Eagan, MN

• Troubleshooting and support of highly available web-based cloud (OpenStack) applications
• Produced and maintained documentation for systems in accordance with document control standards and procedures
• Provided specialist support during complex and/or major incidents. Led recovery efforts during major incidents as well as the analysis and design of complex solutions
• Coordinated the implementation of modifications, and changes to the production environment

• Liaison between business subject matter experts (SME's), development and the project team on large, high visibility, and cross-functional projects
• Created and executed test cases prior to business unit and user acceptance testing
• Mentored junior level staff members and provided peer feedback to team leads and managers

Eagan, MN

• Provided developers with technical guidance on the architecting, troubleshooting, and performance tuning of their Production and Quality Assurance environments
• Defined requirements and interpreted technical and business requirements into physical solutions
• Cooperated with all business units and facilitated the relations between the business and various support teams

• Support, maintain, and enhance existing Sales and Distribution (SD) / Order to cash (OTC) SAP and CRM Applications
• Define and document application and technical requirements based on business processes and needs
• Applied configuration solutions when acceptable