Beth Olson Email & Phone Number

Responsible for the work of directors, managers and 200-400 telephonic clinicians and coaches.Created departmental goals.Crated policy and procedure for quality improvement.Launched work at home program for colleagues nationwide.Worked directly with multiple departments/subsidiaries to solve organizational challenges and increase productivity.Created self scheduling options to ensure overage, decrease costs and attrition.Developed staffing requirements, metric scoring expectations and evaluations.Implemented new clinical programs and created change management practices to ensure smooth transitions.

Accountable for all aspects of 10 Dialysis centers.Created and maintained operating budgets of $20 million/year and improved profits by 36% over 4 years.Developed marketing strategies and increased market share.Ensured safe and effective patient care with measurable positive outcomes.